Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible for managing customer billing, collections, and payment application while ensuring accuracy, timeliness, and strong customer relationships. This role requires attention to detail, effective communication skills, and the ability to manage high volumes of transactions in a fast-paced environment.

Key Responsibilities

• Manage a high volume of collection calls to ensure timely payment and resolve outstanding balances
• Respond to customer inquiries regarding invoices, payments, and account discrepancies
• Generate and distribute accurate customer invoices in accordance with agreements
• Research and resolve billing disputes by reviewing transaction history and coordinating with internal teams
• Apply and reconcile customer payments, including lockbox, credit card, and other payment methods
• Perform month-end accounts receivable reconciliations and resolve discrepancies
• Collaborate with sales and internal stakeholders to maintain accurate customer accounts
• Assist with credit card processing, including declines, chargebacks, prepayments, and related activities
• Process and apply credit memos in accordance with policies and agreements
• Manage daily credit holds by securing required prepayments or purchase orders
• Support departmental special projects and ad-hoc assignments as needed

• High school diploma required; associate’s degree or higher in accounting, finance, or related field preferred
• 5 years of accounts receivable, collections, or related experience
• Experience with accounting software or ERP systems; NetSuite preferred
• Proficiency in Microsoft Excel and Word; strong 10-key data entry skills
• Strong organizational and time management skills with the ability to prioritize high volumes of work
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to work independently and collaboratively in a team environment
• Strong analytical and problem-solving skills