Software Instructional Design Specialist

eBOARDsolutions, Inc., a subsidiary of the Georgia School Boards Association and leader in board management software, is currently seeking an Instructional Design Specialist. At eBOARDsolutions, our mission is helping boards lead and govern effectively and operate efficiently – and our customers tell us we’re really good at it. Our SaaS board management software, Simbli, helps boards automate and simplify everyday tasks through software that facilitates paperless meetings, strategic planning, policy management, board evaluations, document management, and communications.

The Instructional Design Specialist will be responsible for developing and maintaining Simbli’s online training courses for customers, creating certification programs for our strategic partners, and building product overview videos for new releases. This role will also own the creation and maintenance of our knowledge base and will participate in functional testing of new product releases. To ensure training materials align with real-world usage, the specialist will spend approximately 20% of their time engaging directly in training and support activities, gaining firsthand insights into how customers use Simbli.

WHAT YOU’LL DO AS AN INSTRUCTIONAL DESIGN SPECIALIST:

• Design, build, and maintain interactive online training courses for Simbli users on how to use the software in our LMS.
• Create and manage certification programs tailored to strategic partner enablement.
• Produce engaging video content and product feature overviews aligned with product release cycles.
• Maintain and update Simbli’s online Knowledgebase to reflect product enhancements and best practices.
• Perform functional testing of new product releases to validate training material alignment.
• Deliver occasional customer training to keep a pulse on user needs and questions.
• Collaborate with Product and Customer Success teams to ensure all training materials reflect accurate, customer-centric workflows.
• Apply instructional design principles and adult learning best practices to all content.

WHAT WE’RE LOOKING FOR:

• Experience designing instructional content or professional training materials, preferably in a SaaS or tech setting.
• Skilled at developing and delivering software training programs.
• Adept at software enablement and user adoption strategies.
• Knowledge of and experience using LMS platforms like LearnUpon, Docebo, or TalentLMS.
• Skilled in authoring tools such as Articulate, Camtasia, or Adobe Captivate.
• A clear, engaging communication style that’s both professional and approachable.
• Highly organized, detail-oriented, and capable of managing multiple projects and deadlines.
• Passion for translating technical or complex topics into accessible, engaging learning experiences.
• Comfortable presenting content both virtually and in-person.
• Driven to understand how customers use Simbli and continuously improve learning tools based on their needs.

NICE TO HAVE:

• Familiarity with governance software or educational institutions.
• Background in customer support or training delivery in a technology setting.
• Experience with HubSpot, Pendo, or other analytics/CRM tools.
• Instructional design certification (ATD, CPTD, etc.).

WHAT YOU’LL GET IN RETURN:

• Great collaborative team atmosphere
• Opportunity to telework
• 10.5% of annual salary applied to an employer-sponsored tax-sheltered retirement plan (effective after first 90 days)
• Major medical and dental coverage (employee only) with paid HRA contribution of up to $1,500 per calendar year. Association offers additional supplemental insurance. Employees are responsible for all supplemental insurance premiums.
• $25,000 life insurance (employee only)
• Ten (10) annual leave days per year (5/6 day per month), cumulative to 30 days
• Fifteen (15) sick days per year (1 ¼ days per month), cumulative to 90 days
• Three (3) personal days per year (July 1 to June 30), non-cumulative
• Wholesale Club Membership – Reimbursement for up to $50 per year for membership

The above statements are intended to describe the general nature and level of work being performed by the individual employed for this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Individual may be required to perform duties outside of their normal responsibilities from time to time, as needed.