What are the responsibilities and job description for the Customer Service Assistant position at ebi?
Join Ensign-Bickford Industries, Inc. (EBI) and you’ll be part of a team that leads science, innovation, and technology on different industry fronts. Working here will provide you with an exciting and motivating career full of development and growth opportunities throughout our businesses. We are a global company that prides itself on having passionate, diverse and dedicated employees who work together to achieve uncommon results. Job Description Key responsibilities include: · Answering queries from customers via the phone or email professionally and efficiently. · Responding to customers requests for analysis results, invoices and other general enquiries. · Updating customer details when requested by the customer or internal team member. · Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned. Ensuring all courier and sample paperwork is accurate. · Working alongside the Customer Services Manager and Accounts to submit invoices, purchase order numbers and reports. · Receiving and distributing the post, whilst also ensuring the external post is franked. · Build and maintain good working relationships with team members. · Assisting with storage and collection of samples from the laboratory. Accurately inputting information from other companies to ensure the production of certificates. Creation of forage packs to be sent to customers for their return of samples to the laboratory for analysis. Greeting new and existing customers and building relationships to develop the business. Requirements for the role: · Previous experience in a customer service and office environment · Excellent organisational skills, including organising own workload · Good Microsoft Office skills including Word, Excel and Outlook. · Transport - Due to our semi-rural location, a personal means of transport will be essential. Ensign-Bickford Industries, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Ensign-Bickford Industries, (EBI), founded in 1836, is a privately-owned high technology conglomerate that participates in businesses that are relevant to the future of the world and have multigenerational growth prospects. As One EBI, we innovate in science and technology for the safety, health, and well-being of society, creating exceptional long-term value. Watch the video above to learn more about some of the incredible challenges we take on every day to deliver the best product for our customers, and ultimately the world. Ensign-Bickford Industries (EBI) is a global science and technology organization with unparalleled leadership positions in attractive industries and markets. We are EBI, positioned to take on some of the world's most complex technological and scientific challenges in diagnostics, pet food science, and aerospace and defense. Click here to learn about our Core Values We conduct business in a manner that reflects the highest human and ethical standards. With that commitment to mutually beneficial partnerships and a belief in the efficacy of genuine economic and social service, this cornerstone is the foundation of who we are as a company and our winning vision. AFB International AFB is the leader in pet food flavor enhancers. Ensuring product performance for pet food manufacturers—and their customers—is our business. ⠀ Cawood Cawood is the UK’s leading scientific group, recognized for its technical capability and value-added service to customers in land-based industries. ⠀ Ensign-Bickford Aerospace & Defense Company EBAD is a global leader in precision energetic systems and other innovative explosives, non-explosive and electromechanical solutions for the defense and aerospace markets. ⠀ EnviroLogix EnviroLogix is an industry leader in the development and manufacturing of tests for the rapid detection of GMOs and mycotoxins throughout the worldwide food production chain.