Resident Experience Specialist

The Resident Experience Specialist supports residents' physical, emotional, social, and cognitive well-being through hands-on care, engaging programming, hospitality-focused dining service, and maintaining a clean, welcoming environment. As a founding team member in our new community, you will help shape daily routines, culture, and standards of excellence from day one. This role requires flexibility, creativity, and a willingness to wear many hats while building positive, trusting relationships with residents and their families to understand each individual's unique history, preferences, and routines. Through ongoing communication and collaboration with families, nursing, and leadership, you will help ensure individualized care plans are honed and continuously refined to promote dignity, independence, connection, and quality of life.

This schedule includes;

• 60 hours every two weeks ; Full Time
• Overnight shift ; 10:30pm-7:00am
• Every other weekend and holiday rotation

Responsibilities

• Assists residents with personal cares including but not limited to: Bathing/showering Foot and fingernail care Shaving Dressing Assistance with the use of hearing aids and/or glasses Hair care Feeding Toileting Escorts 1-2 person transfers, and use of mechanical lift
• Provides health-related services as directed: Assists with treatments per individualized care plan under the direction of the Registered Nurse. (Includes blood glucose monitoring) Administers medication or assists with this under the direction of the Registered Nurse (includes insulin injections). Takes and records temperature, blood pressure, pulse, and respiration under the direction of the Registered Nurse.
• Assists with life enrichment programs and activities: Leads social events, activity programs, and wellness programming. Documents as required. Offers suggestions and ideas to the Executive Director - Resident Experience and Operations to improve the programming. Assists with the planning and execution of 1:1 and small group informal activities as directed by leadership or observed as needed by residents.
• Encourage and embrace use of the Dimensions program: Attend Dimensions Trainings, Utilize best practices of the Dimensions Program to ensure an effective approach and interaction with persons living with dementia. Collaborates with team to maximize recommended contributions to resident care plan from current Cognitive Performance Tests (CPT), My Way, Advance Care Planning, and Global Deterioration Scale (GDS). Ensure the Dimensions environment is conducive to enhancing resident experience and encouraging engagement. Offers suggestions and innovative ideas to improve the Dimensions Community to the Executive Director – Resident Experience and Operations.
• Serves meals and ensures that the dining area is clean and inviting: Follows meal serving schedule and procedures. Offers resident meal choices and meets residents’ specific dietary needs and preferences. Uses proper safety and sanitation techniques. Follows dining room cleaning schedule and procedures. Follow proper procedures for dining room set-up. Welcomes residents and initiates conversation. Follows proper workflow to stay on task. Learns and becomes proficient with the EMenu System and restaurant-style service. Ensures all dishes (including flatware, drinkware, etc.) are washed, sanitized, and put away before the end of shift. Accommodates resident requests such as requests for food substitution, change in seating, etc. Assists with meal prep. Delivers meal trays.
• Cleans resident and common areas of the community as assigned: Performs thorough cleaning of all assigned areas, including vacuuming carpets, sweeping and mopping hard floor surfaces, dusts and/or damp wipes surfaces, sanitizes bathrooms, and cleans all glass windows/mirrors. Safely mixes chemicals according to instructions provided by the manufacturer. Demonstrates precautionary work practices for the safety of others in the work areas, such as electric cords, wet floor signs, etc. Prioritizes tasks and completes them within the allotted time.   Assists in cleaning spills and accidents as needed. Follows cleaning schedule and instructions regarding specifications of the resident’s individualized housekeeping needs. Submit work orders in TELS to ensure a timely response to resident requests. Maintains housekeeping cart and storage area regularly. Safeguards others’ well-being by keeping chemicals and other hazardous materials locked when not in active use. Communicates supplies that need to be restocked. Assists with light maintenance tasks as needed.

Required Qualifications

• less than 1 year of experiece
• if under age 18, must be on the MN NAR registry

Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information:http://www.ebenezercares.org/employee-benefits

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

Salary : $22 - $31