What are the responsibilities and job description for the Customer Service - Materials Planner position at Ebco Inc?
Description
Job Overview
The Customer Service - Materials Planner is responsible for data entry, entering customer orders and forecast on a weekly basis, resolving issues, facilitating customer requests, and coordinating on-time delivery. As a Customer Service - Materials Planner, you will be working independently as well as part of a team. This role will build and maintain a win-win relationship with customer contacts through both phone and email correspondence and solve day-to-day issues.
Essential Functions
This job will be expected to complete the following functions. This is not an all-inclusive list. This job may be assigned other functions or tasks. This is meant to be a general description of the most essential functions only.
- Review, process, and monitor customer orders and forecasts for assigned customers
- Manage incoming customer calls and emails regarding pricing and availability, emergency order entry, backorder status, and tracking/shipping information
- Manage all ongoing business matters for assigned customer accounts
- Provide world class customer service to exceed customer expectations
- Resolve customer complaints verbally and electronically via email
- Maintaining EDI feeds and connections for multiple customers
- Initiate and expedite production with supply chain team based on customer requirements
- Escalate customer issues to Quality Manager as needed
- Other duties as assigned
Requirements (Education, Certifications, Knowledge, Skills, and Abilities):
- 5 years of relevant work experience, preferably with a focus on customer service
- Bachelor’s degree, preferred
- Experience with EDI
- Outstanding Interpersonal Skills
- Strong Written and Verbal Skills Required
- Strong problem-solving skills
- Self-starter with attention to detail and organizational skills
- Capable of Forming and Maintaining Relationships with Customers
- Proficiency in Microsoft Office Suite and strong knowledge of Excel
- Strong Understanding of Global Supply Chain, including ocean and air shipments
- Knowledge of Microsoft Great Plains Software, preferred