What are the responsibilities and job description for the Strategic Account Manager position at EBAS Group?
Strategic Account Manager 📍 New York or San Francisco | Full-Time | Hybrid (4 days onsite)
The Opportunity
We're hiring for a fast-growing, venture-backed AI startup ($25M Series A) with partnerships across Google, NVIDIA, and Microsoft — and we've already driven over $200M in incremental revenue for enterprise customers. Our platform builds AI-powered teammates for the physical-goods economy: industrial distribution, healthcare, supply chain, manufacturing, and automotive.
We're hiring a Strategic Account Manager to own a portfolio of post-pilot enterprise accounts. You'll be the senior partner customers call when it matters — running executive briefings, driving expansion, and surfacing new AI use cases. This is an early, high-impact role that shapes how we run customer relationships at scale. You'll report directly to the Chief Growth Officer.
What You'll Own:
- Day-to-day ownership of enterprise accounts — QBRs, exec briefings, account plans, and customer success
- Help customers move from AI adoption to genuine operational transformation
- Identify new use cases and drive expansion ARR through deeper deployment
- Bring customer insight into product decisions — what you hear shapes our roadmap
- Coordinate with Engineering and Product to make sure your accounts get what they need
- Travel to customer sites for in-person engagement with teams and executives
What We're Looking For:
- 3–5 years of consulting or enterprise SaaS experience (at least 2 years as an Engagement Manager or equivalent)
- Proven track record of growing client engagements — not just maintaining them
- You've delivered results even when engagements got rocky or stakeholders pushed back
- Strong analytical and structured thinker with solid project management skills
- Equally comfortable with C-suite executives and day-to-day operators
- Curious about how industrial distribution, manufacturing, and automotive businesses actually work
- AI-native — you use AI seriously and are excited about what it can do for operations
- Comfortable with ambiguity and building the playbook as you go
Why Join:
- Real traction — customers are live and results are proven
- Early enough to shape how we run customer relationships at scale
- $150K–$180K base generous equity
- Full benefits: Medical, Dental, Vision, 401K, well-being stipend, PTO, and more
- Sharp, low-ego team across New York, San Francisco, and London
Salary : $150,000 - $180,000