Regional Field Service Technician II-III

POSITION SUMMARY

Under minimal supervision, provide onsite service, repair, and installation of company products at customer locations. Support a range of system hardware, software, and network-related issues to ensure optimal system performance and customer satisfaction. This role requires frequent local and out-of-state travel, approximately 20–35% of the time.

ESSENTIAL FUNCTIONS

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
• Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential)
• Perform preventive maintenance with little supervision. (Essential)
• Order, expedite, and notify customers or management when a replacement of the product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
• Identify and escalate design issues to engineering and management for resolution. (Essential)
• Provide technical support to customers on the operation or maintenance of the system tool and/or equipment. (Essential)
• Act as a customer contact for technical and service-related problems. (Essential)
• Must be able to guide other field technicians and field service engineers. (Essential)
• Train and mentor Field Service Technicians levels I-II-III. (Essential)
• Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
• Perform other duties as assigned. (Non-Essential)

POSITION QUALIFICATIONS

Education

• Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
• Experience
• Preferred: Six (6) to Ten (10) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills.
• Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.