Semiconductor Equipment Field Support Specialist

Working under general supervision, you will be the on-site expert customers count on to install, commission, maintain, and repair our semiconductor tools and supporting systems. Your scope spans hardware, software, and systems networking—keeping complex equipment online and productive.

You start by reviewing overnight logs, triaging any unscheduled maintenance, and planning contracted preventive maintenance. At a customer site, you interpret operation manuals to pinpoint root causes, then carry out the most cost-effective repair to reduce downtime. You document work performed, parts usage, and time, and prepare reports to justify on-site service and equipment moves. Between calls, you mentor junior field service associates, advise peers, and support the service center as needed.

• Execute on-site and service-center work: contracted PMs, emergency/unscheduled maintenance, consumable swaps, installations, and start-ups.
• Use operation manuals, checklists, and protocols to diagnose mechanical, hardware, software, and system issues.
• Deliver fast, cost-effective repairs to minimize tool downtime; act as the primary technical contact for customers.
• Document PM activity, downtime, issues, and labor; prepare reports for product moves and service justification.
• Operate comfortably within customer systems and tools to record, track, and close service events.
• Independently perform preventive maintenance; identify and order/expedite required replacement parts and notify stakeholders.
• Provide technical support on tool operation and maintenance; communicate clearly on service-related problems.
• Guide other field technicians and field service engineers; train and mentor Field Service Associates I–III.
• Assist with service center operations and support other customer sites when needed (non-essential duty).
• Complete required Finesse training for proper parts handling, usage tracking, and transactions.
• Comply with EBARA’s safety policies, including completion of all required safety training; maintain a clean, safe work environment compliant with Ebara and customer safety policies.

• Associate of Science in Electronics, completion of an accredited basic electronics program, or equivalent experience.

• Preferred: 6–10 years related experience, ideally in semiconductor, manufacturing, or adjacent industries.
• Working knowledge of mechanical practices and of semiconductor and/or vacuum technology principles.
• Demonstrated strength in customer relations and communication.

• Repair of heavy industrial equipment
• Reading and interpreting electrical schematics
• Mechanical troubleshooting and diagnostics
• Industrial robot programming
• Electrical troubleshooting
• Electrical repair
• Mechanical testing methods
• Relay diagnostics and testing
• Insulation resistance testing
• Pneumatics troubleshooting
• General maintenance and repair proficiency
• Lift truck service and maintenance
• Readiness for field service work
• Mechanical assembly and build skills
• Equipment diagnostics and troubleshooting
• Mechanical systems and component repair

• Programmable Logic Controllers (PLC)