What are the responsibilities and job description for the Field Service Associate II-III (Semiconductor) position at Ebara Technologies - USA?
POSITION SUMMARY
Under general supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.
ESSENTIAL FUNCTIONS
- Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
- Ability to interpret operation manuals to determine root cause of tool failures.(Essential)
- Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service.
- Must show proficiency with using customers’ systems. (Essential)
- Perform preventive maintenance with little supervision. (Essential)
- Order, expedite and notify customers or management when replacement of product is necessary. (Essential)
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)
- Determine the most cost-effective repair/resolution to minimize customer downtime. (Essential)
- Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
- Act as a customer contact on technical and service-related problems. (Essential)
- Must be able to provide guidance to other field technicians and field service engineers. (Essential)
- Train and mentor Field service associates levels I-II-III. (Essential)
- Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
- Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
- Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
Education
- Associates of Science degree in Electronics, or completion of accredited basic electronics program, or equivalent experience.
Experience
Preferred: Six (6) to Ten (10) years of work related experience, preferred in semiconductor, manufacturing, or related industries.
Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
Strong Customer Relations skills.