What are the responsibilities and job description for the Sales Order Management Rep II-III (33171) position at EBARA TECHNOLOGIES INCORPORATED?
POSITION SUMMARY
Under direct supervision, responsible for processing orders for materials or merchandise from direct customer contact.
ESSENTIAL FUNCTIONS
- Responsible for processing orders for materials or merchandise from direct customer contact. (Essential)
- Create and monitor work orders to meet production and customer requirements. (Essential)
- Create sales order’s ensuring proper documentation and approvals are obtained prior to order booking. (Essential)
- Maintain customer files with sales purchase orders, sales orders, and other information. (Essential)
- Track sales shipment, delivery, and backlog activities, providing internal sales reports when needed. (Essential)
- Provide technical assistance to customers and sales personnel via telephone. (Essential)
- Act as a Liaison between customers and manufacturing, logistics, purchasing, sales, field service, and accounting to resolve status, production, delivery, and billing inquiries. (Essential)
- Provide status and data for weekly customer reporting. (Essential)
- Coordinate cross-functional activities between Sales, Manufacturing, Supply Chain, Purchasing, and Field Service teams to ensure timely order fulfillment. Essential)
- Coordinate customer escalations and delivery issues to ensure timely resolution. (Essential)
- Comply with EBARA safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain clean and safe working environment compliant with Ebara safety policies. (Essential)
- Perform other duties as assigned. (Non-essential)
POSITION QUALIFICATIONS
Competency Statement(s)
- The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
- The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
- The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
- The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
- The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
Education
- High School diploma, Associate’s, or equivalent experience.
Experience
- Four (4) to Six (6) years administrative experience, preferably in a professional office setting.
- Working knowledge of general policies and procedures.
- Strong Customer Relations skills.
SKILLS & ABILITIES
- Sufficient PC skills to manage information and good ten key data entry skills.
- Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
- Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
- Must be detail oriented.
Salary : $26 - $32