What are the responsibilities and job description for the Field Service Technician II-III (Semiconductor) position at Ebara Technologies Incorporated?
POSITION SUMMARY
Under minimal supervision, perform client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.
ESSENTIAL FUNCTIONS
- Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
- Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
- Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential)
- Perform preventive maintenance with little supervision. (Essential)
- Order, expedite, and notify customers or management when replacement of the product is necessary. (Essential)
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
- Identify and escalate design issues to engineering and management for resolution. (Essential)
- Provide technical support to customers on operational or maintenance of system tool and/or equipment. (Essential)
- Under supervision and direction, must have the ability to perform installation activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power on process. (Essential).
- Act as a customer contact on technical and service-related problems. (Essential)
- Must be able to guide other field technicians and field service engineers. (Essential)
- Train and mentor Field Service Technicians at levels I-II-III. (Essential)
- Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
- Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
- Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
- Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential) Perform other duties as assigned. (Non-Essential)
POSITION QUALIFICATIONS
Competency Statement(s)
- The ability to lift 35 lbs. unassisted from the floor to waist level.
- The ability to read and work from electrical and mechanical schematics and diagrams.
- The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
- The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
- The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
- The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
- The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
Education
- Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
Experience
- Preferred: Five (5) to eight (8) years of work-related experience, preferably in the semiconductor industry.
- Working knowledge of mechanical skills.
- Working knowledge of principles of semiconductor and/or vacuum technology.
- Strong Customer Relations skills.
SKILLS & ABILITIES
- Demonstrated ability to troubleshoot down to a component level.
- Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
- Speaking in front of groups. Strong time management skills. Self-starter.
- Demonstrated leadership and program management skills.
- Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
- Provide verification of a good driving record if servicing a customer off-site.