What are the responsibilities and job description for the it director position at Eau Palm Beach Resort & Spa?
Join the Eau Palm Beach Team Are You Ready to Make an Impact?
We're looking for dynamic, passionate, and flexible team members to ensure our guests receive an unforgettable experience. At Eau Palm Beach, we don't just offer a job—we offer a place where you can grow, make meaningful connections, and take pride in the difference you make.
What We're Looking For:
- A commitment to excellence and a passion for service
- A positive attitude and a collaborative spirit
- Flexibility to work weekends and holidays
- A desire to be part of a team that genuinely cares about each other and our guests
We are seeking an IT Director to join our team. As a key member of the Eau Palm Beach team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five-Star resort.
Role Summary:
The Director of IT's primary function will be to ensure that the Resort's technology assets are functioning efficiently, effectively and are properly protected through the daily management of the IT Department and all of its resources. In addition, the Director of IT will accomplish the responsibilities as outlined below.
The Director of IT will be responsible for coordinating end-user support including administration, security, installation, configuration, and troubleshooting of hardware and software. This will include developing and maintaining documentation for operation of the computer systems and software licensing. In addition the Director of IT will be expected to make recommendations for improvements and enhancements to existing systems. The Director of IT will also work on assigned projects related to property systems, hardware and software vendors. The Director of IT will be actively involved in budgeting and planning support for guest and group technology issues in all public space, guest and meeting rooms required.
The Director of IT will be available to provide after-hours error resolution for property systems as needed. This will include being on call for after hour issue resolution.
The Director of IT will always conduct him/herself in manner which supports the values and beliefs of Eau Palm Beach Resort and Spa.
Essential Qualifications:
- Execution of network security, stability, and survivability directives.
- Manage the IT staff consisting of an IT Manager
- Manages the Capital Budget process for all system related items
- Manage the IT department's annual operational budget as well as the budget for the overall IT environment
- Maintain Resort's PCI compliance status and provide quarterly/annual reports as required
- Plan, coordinate and execute special projects as necessary
- Interacts with Resort Guidance Team, Management Team, Staff, and Guests to resolve technology related issues and provide guidance on future projects
- Plan, design, test, and implement configuration changes for servers and software
- Responsible for all data backup and restoration functions
- Researching technology solutions pertinent to ongoing or future IT implementations
- Act as vendor liaison for resolution of errors and maintenance of existing systems
When applicable work with Resort departments to develop criterion for software system implementation, upgrades and enhancements
After-hours pager duty on a scheduled basis as part of a rotation
- Attend all monthly and required Resort meetings
Essential Skills:
- Bachelor's Degree
- Certification in MCP, MCSA, MCSE, MCSD, A , or systems currently used at property preferred.
- Experience with Microsoft software required.
- Experience in a networked computer environment.
- Excellent oral and written communications skills required.
- Hotel IT experience of 5 or more years.
- Knowledge of wireless (Wi-Fi) systems
- Must be able to work flexible days/hours – some on-call duty is required.
To be considered for this opportunity, please complete a Predictive Index (PI) assessment. This assessment is a key part of our interviewing process. You may use the following link:
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