What are the responsibilities and job description for the Credit & Collections Specialist position at Eau Claire Energy Cooperative?
Company Description Eau Claire Energy Cooperative (ECEC) delivers reliable, affordable electricity and energy services to residential, business, and farm members throughout Eau Claire County and parts of Chippewa, Dunn, Pepin, Buffalo, Trempealeau, and Jackson Counties. As a Touchstone Energy Cooperative, ECEC emphasizes personal, community-focused service and strong member relationships. The cooperative proudly serves more than 13,000 member-owners, reflecting a commitment to local engagement and responsiveness. Team members at ECEC work in a collaborative environment where safety, service quality, and member satisfaction are priorities. The cooperative values integrity, accountability, and innovation in meeting the region’s evolving energy needs.
Role Description The Credit & Collections Specialist is a full-time, on-site role based in Fall Creek, WI. This position is responsible for monitoring member accounts, reviewing credit histories, and evaluating payment patterns to manage credit risk and minimize bad debt. Daily tasks include contacting members regarding past-due balances, setting up payment arrangements, processing collections activities, and documenting all interactions in the billing and member information systems. The specialist will collaborate with member service staff to resolve billing concerns, explain policies, and support members in maintaining active accounts. The role also involves preparing reports on aging accounts, recommending account actions in line with cooperative policies, and ensuring compliance with relevant regulations and internal procedures.
Qualifications
- Candidates should possess strong Credit Management and Finance skills to evaluate accounts, interpret billing data, and apply cooperative credit policies.
- Candidates should possess solid Analytical Skills to review reports, identify trends, and make data-informed recommendations regarding collections activities.
- Candidates should possess excellent Customer Service skills to work constructively with members, address concerns, and support mutually beneficial payment solutions.
- Candidates should possess clear and professional Communication skills, both verbal and written, to handle sensitive credit and collections discussions.
- Additional beneficial qualifications include proficiency with billing or accounting software, attention to detail, ability to manage confidential information, and strong organizational skills.
- Experience in utilities, banking, collections, or a related financial environment is preferred, along with a high school diploma or equivalent; post-secondary education in business or finance is a plus.