Dental Patient Services Representative

Principal Responsibilities:

• Routinely demonstrate superior customer service skills.  Communicate with patients and visitors in a courteous, professional, mature, and cooperative manner. Greet patients with a smile and appropriate eye contact to help determine the best way to meet their needs
• Answer telephones in a timely, professional, and polite manner to make a determination on the best way to meet the caller’s needs. 
• Obtain current patient information from established and new patients
• Accurately enter/update patient information in electronic medical records system
• Identify payer source, verify insurance eligibility (and obtain authorizations for services when necessary) daily, financial status, and assign correct pay type in electronic medical records system
• Assist with completion of paperwork when necessary
• Check patients in and out utilizing the electronic medical records system
• Schedule appointments and reschedule appointments when needed via phone and in person utilizing the electronic medical records system
• Have a thorough understanding of co-pays, deductibles, co-insurance, ICD-9 codes, CPT codes and diagnoses.  Understand the importance of these components relative to generating revenue for the organization
• Collect co-pays and make attempt to collect any past due patient balances from patients prior to checking patient in for visit
• Print schedules for next day appointments and provide reminder calls the day prior to patient’s appointments.  Verify insurance with patients during reminder calls
• Ensure that charges are processed for each patient after visit; if there are discrepancies with charges speak with provider to have corrections made in order for timely processing
• Recognize and respond appropriately to irate patients and emergency situations
• Accurately manage cash drawer, reconcile charges for the day, prepare daily deposits, correctly prepare daily batch reports to reconcile with sign in sheets and forward reports to appropriate departments
• Audit end of day reports
• Thoroughly understand the Good Samaritan Program (GSP) and provide clear, concise, professional instructions for patients who make application for the GSP.  Collect pertinent information from the patient so appropriate that eligibility can be determined
• Perform routine administrative duties which may include researching patient data, copying, filing, printing and distributing reports, etc.
• Must have the ability to multi-task effectively
• Demonstrate initiative in improving office processes

Qualifications

• High school diploma or equivalent required
• 2 years of customer service experience, preferably in a dental or healthcare setting
• Knowledge of dental terminology, procedures, and practice management software 
• Familiarity with dental insurance, scheduling, and front desk operations
• Strong communication skills with the ability to multitask in a fast-paced environment
• Bilingual applicants strongly encouraged to apply

COMPETENCIES

• Ability to embody the mission and vision of Cooperative Health.
• Excellent written and verbal communication and problem solving skills.
• Ability to communicate with people from a variety of socioeconomic and cultural backgrounds.
• Ability to prioritize, organize and carry out work assignments independently and efficiently.
• Ability to maintain appropriate degree of confidentiality.
• Proficient in use of computer programs including Word, Excel, PowerPoint

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work.

Cooperative Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cooperative Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.