What are the responsibilities and job description for the Account Lead (Part-Time) | Event Operations Leadership position at EATS2SEATS?
Job description:
About the Role
We are seeking a high-level operator and people-first leader to step into a critical Account Lead role overseeing large-scale live event operations. This is not a typical part-time position — it is an opportunity to lead, build, and execute at a high level while managing teams of 300–400 team members and driving operational excellence across every event.
What You’ll Do
As an Account Lead, you are the quarterback of the entire operation — responsible for planning, organizing, and executing events at the highest level.
Leadership & Team Management
- Lead and organize teams of 300–400 staff members across multiple roles and locations
- Build, develop, and manage a full leadership structure (Site Leads, Area Leads, Stand Leads)
- Create clear leadership plans and ensure accountability across all levels
- Maintain a strong pipeline of future leaders through intentional development
Pre-Event Operations (10–15 Hours Weekly)
- Develop detailed staffing allocations and leadership plans in advance
- Coordinate with internal admin teams and client stakeholders
- Lead weekly planning calls, leadership meetings, and staff orientations
- Prepare all operational materials (rosters, signage, check-in systems, etc.)
- Ensure all staff are trained, confirmed, and event-ready
(Structured planning, communication, and leadership coordination are essential to success in this role.)
Event-Day Execution
- Serve as the on-site operational leader and client point of contact
- Oversee check-in, staffing flow, compliance, and overall execution
- Lead through high-pressure environments with energy, clarity, and control
- Make real-time decisions to ensure smooth and efficient operations
Post-Event Responsibilities
- Oversee payroll readiness, attendance tracking, and reporting
- Lead debriefs with leadership teams and identify areas for improvement
- Maintain communication with both staff and client to strengthen operations
Client & Communication Ownership
- Act as the primary bridge between operations, staff, and client leadership
- Maintain consistent communication before, during, and after events
- Ensure alignment on expectations, execution, and continuous improvement
What Success Looks Like (KPIs)
- Strong on-site leadership presence and operational control
- 100% completion of leadership plans ahead of events
- High staffing fulfillment and minimal callouts
- Accurate team allocations and payroll readiness
- Consistent, professional client communication
- Zero compliance issues and strong execution standards
Compensation
This role is designed to reward performance, ownership, and leadership:
- Event Pay: $175–$350 per event (on-site leadership)
- Monthly Performance Bonus: $250–$500 based on KPIs and execution
- Growth Opportunity: Expanded leadership roles and increased responsibility as accounts scale
Who You Are
- A natural leader who thrives in fast-paced, high-pressure environments
- Highly organized with strong operational and planning skills
- A strong communicator who can lead teams and manage client relationships
- Solutions-oriented with the ability to adapt and make decisions in real time
- Committed to excellence, accountability, and team development
Why This Role is Different
This is not just staffing — this is operational leadership at scale.
You are not filling shifts — you are building teams, leading leaders, and driving execution that impacts thousands of guests at every event.
If you’re looking for a role where you can lead, grow, and make a real impact, this is it.
Work Location: In person
Salary : $250 - $500