Account Lead (Part-Time) | Event Operations Leadership Florida State University

EATS2SEATS is a leading concessions operations company serving the sports and entertainment industry with skilled, experienced event staff. The organization understands the fast-paced, high-demand nature of live events and is known for delivering flexible, reliable, and high-quality service to its clients. EATS2SEATS is dedicated to creating fun, flexible, and lucrative work opportunities for team members while maintaining premium service standards. The company emphasizes a strong service culture, teamwork, and bringing an “A-game” mentality to every event. Team members join a growing organization that values professionalism, dependability, and a positive event-day experience for fans and partners.

Role Description The Account Lead (Part-Time) | Event Operations Leadership Florida State University role is a part-time, on-site position based in Tallahassee, FL, focused on overseeing event-day operations for assigned concession & premium locations. This role is responsible for leading and supporting event staff, ensuring stands are properly set up, stocked, and prepared before gates open, and monitoring operations throughout events to maintain quality, speed of service, and cleanliness. The Account Lead coordinates with venue partners and EATS2SEATS leadership to address issues in real time, such as staffing needs, inventory concerns, or customer service escalations. The role includes pre-event planning and staffing, assisting with post-event breakdown and payroll clean-up, and completing required reports or checklists. The Account Lead is expected to model excellent customer service, uphold safety and compliance standards, and help create a positive, efficient, and team-oriented work environment during every event.

As an Account Lead, you are the quarterback of the entire operation — responsible for planning, organizing, and executing events at the highest level.

Leadership & Team Management

• Lead and organize teams of 50–400 staff members across multiple roles and locations
• Build, develop, and manage a full leadership structure (Site Leads, Area Leads, Stand Leads)
• Create clear leadership plans and ensure accountability across all levels
• Maintain a strong pipeline of future leaders through intentional development

Pre-Event Operations (10–15 Hours Weekly)

• Develop detailed staffing allocations and leadership plans in advance
• Coordinate with internal admin teams and client stakeholders
• Lead weekly planning calls, leadership meetings, and staff orientations
• Prepare all operational materials (rosters, signage, check-in systems, etc.)
• Ensure all staff are trained, confirmed, and event-ready

(Structured planning, communication, and leadership coordination are essential to success in this role.)

Event-Day Execution

• Serve as the on-site operational leader and client point of contact
• Oversee check-in, staffing flow, compliance, and overall execution
• Lead through high-pressure environments with energy, clarity, and control
• Make real-time decisions to ensure smooth and efficient operations

Post-Event Responsibilities

• Oversee payroll readiness, attendance tracking, and reporting
• Lead debriefs with leadership teams and identify areas for improvement
• Maintain communication with both staff and client to strengthen operations

Client & Communication Ownership

• Act as the primary bridge between operations, staff, and client leadership
• Maintain consistent communication before, during, and after events
• Ensure alignment on expectations, execution, and continuous improvement

What Success Looks Like (KPIs)

• Strong on-site leadership presence and operational control
• 100% completion of leadership plans ahead of events
• High staffing fulfillment and minimal callouts
• Accurate team allocations and payroll readiness
• Consistent, professional client communication
• Zero compliance issues and strong execution standards

Compensation

This role is designed to reward performance, ownership, and leadership:

• Event Pay: $175–$350 per event (on-site leadership)
• Monthly Pay: $100–$500 based on KPIs and execution
• Growth Opportunity: Expanded leadership roles and increased responsibility as accounts scale

Qualifications

• Strong Customer Service skills with a focus on creating positive guest experiences and resolving issues professionally.
• Effective Communication abilities, including clear verbal instructions, active listening, and concise event-day updates to team members and partners.
• Experience in Account Management and client relationship support in events, hospitality, or concessions.
• Proven leadership or supervisory experience in event operations, food and beverage, hospitality, or a related field.
• Ability to work on-site in Tallahassee, FL, including evenings, weekends, and event days as required.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
• Comfort with physical aspects of event work, including standing for extended periods and moving supplies as needed, with reasonable accommodations available.
• High school diploma or equivalent required; additional education or training in hospitality, business, or sports management is a plus.