Product Service Engineer

Eaton’s Critical Power Solutions (CPS) Division is current seeking a Product Service Engineer (PSE)to join our service organization. This position is based at our Raleigh, NC facility with a hybrid 3x2 schedule.

The Product Service Engineer, PSE collaborates as a global core team member for assigned New Product Introduction (NPI) projects as the service liaison between Development Engineering, Operations and training. This includes developing and managing service plans and documentation from early prototype builds through the entire life of the product.

The expected annual salary range for this role is $83,250 - $122,100 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The primary role of the Product Service Engineer will be to support production lines from introduction to the market through end of service life with a focus on ensuring the serviceability of products in order to meet our contractual service obligations with our customers.

This role will be a part of the Training & Product Service Engineering team, working closely with classroom facilitators to ensure service technicians are receiving the highest value from their training curriculum.

What You’ll Do

• Influence product design and changes to ensure adherence to Eaton’s safety requirements and ease of serviceability.
• Maintain product service requirements through a partnership with product marketing and engineering teams.
• Lead the implementation of product lifecycle planning from New Product Introduction through end-of-service life.
• Conduct comprehensive skills analysis to understand the knowledge needs of the service organization and implement through the design, development and facilitation of instructor led training sessions through lectures and laboratory exercises.
• Acts as a liaison with various CPS departments to execute departmental processes to effectively design, update and publish product service plans.
• Adhere to and enforces electrical safety requirements in the training environment at all times.
• Partner with technical publications team to inform and develop field service procedures.
• Perform training lab equipment maintenance and repair efforts to ensure training equipment is operational at all times.
• Create and evaluate field service resources to enhance the knowledge, skills, and effectiveness of field service employees.
• Facilitate knowledge transfer opportunities to both field service and technical support employees during initial product launches and installations.
• Create and maintain partnerships with field resources to gather input, information, and lessons learned to be used in future product designs and enhancements.
• Participate in and deliver key PROLaunch activities throughout new product development.
  
  
  

Qualifications

Required (Basic) Qualifications:

• Bachelor’s Degree from an accredited institution in Engineering
• Minimum of three (3) years of experience evaluating, testing, installing, or maintaining industrial and commercial power systems equipment. This can include previous co-op or internship experience.
• Must be legally authorized to work in the United States without company sponsorship now or in the future.
• Ability to lift, move and set up demonstration equipment of various weight up to 40 pounds and move demonstration equipment on wheels weighing in excess of 40 pounds.
  
  
  

Preferred Qualifications

• Minimum two (2) years of experience training and/or mentoring others
• Minimum two (2) years of experience leading a team
• Experience working in a Product Lifecycle Management (PLM) Systems (Enovia PLM etc.)
  
  
  

Skills

• Strong, positive customer focus.
• Strong organizational and interpersonal skills.
• Ability to multitask and complete projects with tight deadlines.
• Ability to work in a matrix organization, in virtual teams and cross-cultural environments.
• Able to establish rapport and working relationships with a variety of personalities in order to develop interdepartmental relationships.
• Excellent presentation, verbal and written skills.
• Ability to organize and manage multiple priorities.
• Proficient with Microsoft 365
• Ability to work in a lab environment with high voltage equipment where safety is critical.
• Basic knowledge and understanding of electronics and electrical power systems.
  
  
  

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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