Field Service Area Supervisor

Eaton’s Critical Power Solutions Division is currently seeking a Field Service Area Supervisor to join our team. This position will be remote from a home office but will be based in the following geographies: Louisville, KY; Lexington, KY; Nashville, TN; Charlotte, NC; Raleigh, NC. Relocation assistance will be provided if needed.

The expected annual salary range for this role is $124,000 - $182,000 a year. This position is also eligible for a variable incentive program.

The Field Service Area Supervisor is responsible for directing and coordinating the activities of the UPS Field Service regional operations toward achieving sales, profit and growth goals, while continually improving quality and customer service levels within the UPS service groups. As the window to the local market, the Area Supervisor’s charge is to increase the net present value of Eaton’s relationship with assigned territory customers by driving near-term revenue and positioning Eaton for larger wins in the future. The Area Supervisor is responsible for leading & developing his or her direct reports, field service electronics technicians, to drive top performance and world class customer support.

At Eaton, our Critical Power Service Division delivers solutions to some of our customers’ most challenging energy management requirements. We are looking for people who bring the passion for leadership and can drive innovation and engineering excellence. Let’s talk about your future with Eaton!

Critical Power Solutions Division designs Uninterruptible Power Supply (UPS) systems, batteries, and electronic based products to ensure reliability in the most demanding applications. UPS systems condition power to protect against power quality hazards, as well as provide continuous backup power during outages. Like an automobile, UPS systems require preventative maintenance to ensure optimal performance.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours

What You’ll Do

• Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers.
• Assure an effective and skilled team through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, and communication. Provide leadership and direction to ensure professional growth for technicians.
• Act as sales and marketing agent in conjunction with Sales Team to ensure top line sales objectives are met. Identify and develop prospective new customers. Keep current on the trends and significant issues in the local marketplace.
• Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a monthly (and even daily) basis. Responsible for procurement, efficient execution / ability to execute to sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables and turn of backlog and projects.
• Handle escalation procedures in accordance with our 24/7 service business. Makes sound business decisions on the fly when support functions are unavailable.
• Be a good corporate citizenship and demonstrates behavior aligned with the Eaton Leadership profile.
  
  
  

Qualifications

Required (Basic) Qualifications:

• Bachelor’s Degree from an accredited institution
• Minimum of two (2) years of supervisory experience
• Possess and maintain a valid and unrestricted driver’s license
• Must be legally authorized to work in the United States without company sponsorship.
  
  
  

Preferred Qualifications

• Experience leading a remote team
• Strong knowledge of uninterruptable power systems and control products, as well as field service practices and procedures and quality programs.
• Large technical project leadership experience
• Previous experience with hyperscale customers
  
  
  

Skills

• Demonstrated leadership qualities aligned with the Eaton Leader profile.
• Strong financial and business acumen.
• Strong collaborative skills; ability to successfully work in a matrix environment.
• Demonstrated success in: a) driving zero incident safety culture; b); performance results; c) building high performance teams; d) leading cross-functionally; e) developing and retaining leaders; f) driving organizational change.