What are the responsibilities and job description for the District Support Engineer position at Eaton?
Eaton’s ES AMER ESS division is currently seeking a District Support Engineer. This role is located out of Austin, TX.
The expected annual salary range for this role is $93,750 - $137,500 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
As a District Support Engineer, you will oversee the day-to-day operations of the office, including field service manpower, engineering, and sales support for the operation. You will assist in managing the District’s job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required. You will assist the District Manager and Coordinator in developing short term business financial forecasts, developing and implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations.
What you’ll do:
- Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs.
- Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
- Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
- Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers,
- interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district.
- Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
- Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.
- Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
Qualifications:
Basic Qualifications:
- High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems
- Must possess and maintain a valid and unrestricted driver’s license
- Must be legally authorized to work in the United States without company sponsorship now or in the future
- No relocation offered is being offered. Only candidates within a 50-mile radius of the location listed in the job description will be considered. Active-Duty Military Service members are exempt from the geographical area limitation
Preferred Qualifications:
- Bachelor's degree in engineering (electrical, mechanical or engineering technology)
- 5 years leading and managing large service engineering projects of complex scope
- Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.
Skills:
Skills:
- Strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
- Demonstrated ability to develop and maintain customer relationships and resolve complaints.
- Demonstrates financial and commercial knowledge.
- Strength in leadership and coaching/mentoring of both field and office personnel.
- Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.
- Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.
- Must submit to periodic customer required background and drug screenings
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Salary : $93,750 - $137,500