Manager, IT Infrastructure

*This role is hybrid and requires residency within a 30-mile radius of the 80230 area. The schedule includes 3 days onsite (Tuesday, Wednesday, Thursday) and 2 days remote (Mondays and Fridays).

Who we are

ERC Pathlight is an innovative, rapidly growing clinical leader in the behavioral health sector. Founded in 2008 by pre-eminent psychiatrists and psychologists in the eating disorder space, ERC Pathlight now treats over 6,000 patients per year, operates more than 30 facilities in 9 states and delivers tele-healthcare to patients nationally. We offer the most comprehensive treatment program in the country for patients who struggle with eating disorders, mood and anxiety and trauma-related disorders.

What you'll be doing:

The IT Infrastructure Manager is the primary infrastructure solutions architect, and leads all engineering and administrative team members in development of next generation infrastructure and system solutions. This individual requires excellent collaboration and coordination skills to communicate across IT leadership, engineers, administrators, service desk, security MSSP, Data Strategy team, and Enterprise Application team to ensure highly available, secure, and responsive IT systems. They’ll lead the sunsetting of legacy applications/systems and implement new technologies that adhere to our strategic roadmap. The role demonstrates senior level knowledge and expertise in all systems (both on-premise and cloud ), and identifies system requirements, recommends improvements, and implements changes with infrastructure engineers and administrators to enhance efficiency and reliability.

Essential Duties and Responsibilities:

• Team Leadership: Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members. Ensures that everyone is equipped with the right skills, tools, and talents necessary for executing their duties. Using the established people processes (performance, development, succession, and career) to ensure that their team’s level of performance and capabilities meet current and future standards. Leads engineers and administrators in design, development, delivery, and remediation of cost-effective, secure, highly available enterprise scale infrastructure on-premise and in the cloud. Leads investigation of new or improved technologies and contributes to strategic infrastructure planning, while sunsetting legacy systems/applications. Collaborates with engineers and IT Director in infrastructure modernization efforts such as Azure IaaS and PaaS design, migration to Azure AD, next generation security solutions, systems integrations, and high-profile vendor selections. Take lead on day to day activities and delegate appropriate tasks to departmental staff
• Business Systems Leadership: Serves as a technical infrastructure liaison between the vendor and business owners for all critical ERCPL systems such as the MicroMD RCM, Dynamics SL, Frameworks, surveillance and building automation systems, PrinterLogic, etc. Ensures the technical stack supporting all business systems is in line with vendor requirements, ERCPL infrastructure requirements, and industry best practices. Works with engineers and administrators to build robust DR procedures and exercises for all business systems and critical infrastructure. Provides on call coverage for weeknights to support staff in facility emergencies.
• Engineering & Administrative Support: Works hand in hand with the Service Desk Manager to ensure all Tier 3 and 4 incidents are triaged appropriately for response and resolution in line with SLAs. Ensures strong communication channel with the Service Desk Manager for seamless teammate experience. Mentors and trains individuals on best-practices, troubleshooting, and automation.
• System Security & Compliance: Works with Managed Security Service Provider (MSSP) , IT leadership, engineers, and administrators to deliver a security first approach to service and solution delivery to enforce HIPAA compliance. Manages all SLAs with engineers and leads any forensic analysis in an exercised, suspected, or actual security breach.
• Critical Incident Triage & After Action: Provides afterhours support as needed for critical systems (Ex: Maintenance & Escalations) and collaborates with ERCPL team members to triage issues. Participates in major incident reviews, assisting in the identification of root cause and remediation needed to permanently restore service.

Required Education and/or Experience:

• Bachelors Degree in Information Systems, Information Technology, Computer Science or related degree is required.
• Strong experience in Azure cloud environments including IaaS, PaaS, and Virtual Desktop.
• Strong experience in Microsoft Windows Server (2012, 2016, 2019), On-premise Active Directory, and AD services including Group Policy, DNS, DHCP.
• Strong experience in Microsoft 365 systems - Exchange, Teams, SharePoint, OneDrive.
• Strong experience in network routing protocols and best practices.
• Strong experience in Cyber Security and how it is related to Microsoft technologies DLP, AIP, Cloud App Security, O365 Content search, Audit.
• Strong experience in VMware ESXi servers, vCenter and Horizon VDI.
• Skilled in collaboration and coordination across disciplines. Excellent communication skills, both verbal and written.
• At least 2 years of direct team and people management experience.
• Willing to travel up to 25% and occasionally work evenings and weekends.

Preferred License or Certification:

• Microsoft Certified Solutions Architect – Preferred
• ITIL Certification- Preferred
• VMware Certified Associate – Data - Preferred

How we invest in you

Every role at ERC Pathlight is essential to delivering the high-quality care we promise to our patients. This means that from day one, we’re here to support your role by offering ongoing training and continuing education opportunities as well as support to achieve internal growth.

What we offer

Healthy organizations value the mental wellness of their teams, and we understand that the professionals who work for us are not immune to their own mental health conditions. In the same way we observe and guide our patients, we take the same consideration for our employees when building our benefits packages and healthcare offerings. We offer competitive pay, comprehensive benefit plans, Generous Paid Time Off, 401(K) with company match and tuition reimbursement.

Compensation starting range for the Manager IT role is $155,000 - $175,000. Ranges are based upon market expectations and are dependent upon candidate experience.

Salary : $155,000 - $175,000