What are the responsibilities and job description for the Customer Care Representative position at EATEAM SOLUTIONS PRIVATE LIMITED?
- Job Title: Customer Care Rep
- Duration: 3 months contract with (possible extension)
- Location: 2775 Barber Rd, Norton, OH, 44203
- Shift: Morning Shift - Onsite Until Train then WFH
We are looking for seasoned Customer service rep with experience doing order entry in an ERP system. Familiar with CRM and Microsoft. And most importantly, someone that will show up and be dependable.
These candidates must also be comfortable working from home, someone that is dedicated, preferably has a good WFM tenure.
In this role you will leverage your customer service and communication skills towards a prominent role with a leading global manufacturer with headquarters in Andover, MA. This is a career where you will truly be valued, receive excellent compensation, and benefits while growing with a team in a hands-on role where you will truly make an impact.
If you are a skilled professional who is highly motivated and consistently stands at the front of the pack, we want to talk to you The role of this position will be to provide exceptional customer service and to support the Marketing team as needed. The chosen candidate will take on this responsibility with ambition and understand that every interaction with a customer is an opportunity to build brand awareness and reputation. You will help reposition the Customer Service Department to function as a revenue driver.
Key Responsibilities:
Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.
Accurately enter all received orders and communicate any exceptions to customers.
Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.
Process Return Material Authorizations and Credits.
Maintain account relationships with key decision-makers at dealeraccounts.
Create and assemble marketing materials for Sales Representatives
Proof/edit documents as assigned.
Complete other duties as assigned.
Requirements:
Experience in a customer service role.
Strong communication skills.
Experience with entering data and looking up data within an ERP system.
Retail Industry experience is a plus
Job Type: Contract
Pay: $ $20.00 per hour
Experience:
- ERP systems: 1 year (Required)
- CRM software: 1 year (Required)
Work Location: In person
Salary : $20