What are the responsibilities and job description for the Private Dinning Associate position at Eataly North America?
Company Description
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge
Job Description
The Private Dining Associate acts as a link between the event sales and execution teams, ensuring both are fully aligned with event details and client expectations. This role reports to the Events Sales Manager and the General Manager of Restaurants. The Associate provides key support in the planning and execution of private events, catering, and banquets at an Eataly location. In collaboration with the Private Dining Manager, the Associate helps facilitate clear communication with guests, precise event planning, and smooth on-site coordination. Success in this role requires strong organizational skills, clear communication, and sharp attention to detail.
Client & Event Coordination
- Serve as the primary point of contact for private dining clients from initial inquiry through event execution, ensuring responsive communication and seamless coordination.
- Conduct site visits and walkthroughs for prospective and confirmed clients, addressing inquiries and providing expert guidance.
- Coordinate client requests, menu development, and event timelines, including headcount and special orders, to ensure expectations are met.
- Collaborate with the sales team and operations to manage mid-level events (up to 30 guests) and support larger events as needed.
Event Planning & Execution
- Prepare proposals, contracts, Banquet Event Orders (BEOs), and event materials such as floor plans, signage, and menus in alignment with client specifications.
- Liaise with FOH and BOH teams during event setup, service, and breakdown to ensure smooth execution and exceptional guest experiences.
- Monitor service flow and event timelines on the day of events, acting as a liaison between clients and internal teams to resolve issues promptly.
Administrative & Sales Support
- Support the Private Dining Sales Manager with administrative duties, client follow-ups, and event coordination.
- Handle inbound inquiries via phone and email and manage reactive sales for smaller events under supervision.
- Maintain accurate records in event platforms (e.g., Tripleseat, Reposite), including documentation, billing, payments, and guest feedback.
Post-Event & Reporting
- Assist in collecting and logging guest feedback to support quality improvements and trend tracking.
- Participate in post-event recaps and share insights with the Private Dining Manager and Corporate Coordinator for continuous improvement.
Qualifications
- 1–2 years of experience in private dining, catering, banqueting, events, hospitality, or a related guest-facing field
- Proven track record in event coordination, sales, or hospitality, with strong organizational and multitasking skills
- Excellent interpersonal and written communication abilities; comfortable building relationships with clients and internal teams
- Highly organized and detail-oriented, with a strong focus on both written work and physical presentation
- Proficient in Microsoft Office Suite and event planning platforms (Tripleseat, Reposite, SevenRooms a plus)
- Strong computer skills and a detail-driven approach to task management
- Able to work a flexible schedule, including evenings, weekends, and holidays as needed
- Passion for food, Italian culture, and creating exceptional guest experiences
- High school diploma or equivalent required
Additional Information
Benefits and Perks
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
