What are the responsibilities and job description for the Franchisee Business Coach position at Eat Brands?
Role Overview:
The Franchisee Performance Coach is a dynamic field-and-office hybrid role within the Taco Pros Operations Team. This position drives operational excellence, initiative adoption, and team engagement across the franchise network. Acting as a frontline facilitator, coach, and connector, the Performance Coach ensures that new initiatives land with impact, standards are upheld, and franchisees feel supported, accountable, and proud.
Core Responsibilities
Initiative Rollout & Training Facilitation
- Lead hands-on training for new operational initiatives, menu items, and guest experience programs.
- Partner with the S2S team to support successful new store launches.
- Translate brand standards into actionable, team-friendly tools and exercises.
Operations Reviews & Controls Analysis
- Conduct regular field visits to assess execution, compliance, and team culture.
- Review paperwork, food cost controls, and operational metrics with franchisees.
- Summarize findings and co-create action plans with the Franchisee Performance Lead.
Workshop Facilitation & Impact Measurement
- Co-lead branded workshops with energy and clarity.
- Gauge workshop effectiveness through team feedback and follow-up visits.
- Recommend refinements to training modules based on field insights.
Office-Based Collaboration & Reporting
- Spend weekly time in the Support Center aligning on initiative rollout status.
- Communicate field results, wins, and challenges to the leadership team
- Help shape messaging and tools that unify the network and reinforce brand values.
Franchisee Relationship Building
- Serve as a trusted coach and connector for franchisees and their teams.
- Model Taco Pros culture through pride-building and guest-first language.
- Foster accountability and enthusiasm through consistent follow-up and recognition.
Success Traits
- Field-first mindset with strong follow-through and emotional intelligence.
- Skilled facilitator who can energize a room and simplify complex ideas.
- Detail-oriented with a knack for paperwork, controls, and compliance.
- Collaborative communicator who thrives in cross-functional settings.
- Passionate about brand integrity, team culture, and scalable success.
- Manages daily workflow with discipline, ensuring coaching, store visits, and follow-ups occur on schedule
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Health insurance
Work Location: Hybrid remote in Hoffman Estates, IL 60169
Salary : $60,000 - $65,000