Order Fulfillment Manager

Job Type: Full-time

Travel: Not required

Accepting Applicants Until: April 24, 2026

Company Description

easyXAFS is a quickly growing scientific instrumentation and measurement services business that is building and addressing a global market from our facility in Renton, Washington, just south of Seattle. Our products and services support academic and industrial efforts across a wide range of technical fields. While our products are highly technical and the applicant will benefit from the specialized skills below, we fully anticipate training the successful candidate across a wide range of issues specific to our technology and its applications.

Role Description

This is a full-time, on-site role based in Renton, WA, for an Order Fulfillment Manager. The role oversees the end-to-end process of transforming customer orders into delivered products. The manager will is responsible for coordinating and synchronizing production, quality control, and supply chain functions to ensure on-time, high-quality delivery. Additional responsibilities include maintaining accurate records and fostering strong communication with internal and external stakeholders. The ideal candidate is a process-oriented leader who excels at following established protocols while identifying incremental ways to improve efficiency and reliability.

The ideal candidate consistently exhibits our core values of:

• Can-do Attitude: Collaborative leadership style with focus on team success and mutual support
• Self-Driven: Proactive problem-solving and accountability for results
• Curiosity: Commitment to continuous learning and improvement
• Creative Problem Solving: Innovative approaches to scaling challenges

Key Responsibilities

• Workflow Oversight: Direct the entire fulfillment lifecycle from order receipt through final shipment to ensure all customer requirements and deadlines are met.
• Team Leadership: Manage and coach three direct reports (Production Lead, QC Lead, and Inventory/Supply Chain Specialist) to maintain high performance and accountability.
• Process Execution & Improvement: Ensure the team strictly follows established Standard Operating Procedures (SOPs) for assembly and testing, while proactively recommending data-backed improvements to streamline workflows.
• Production Scheduling: Take real-time inventory and lead-time data from the three direct reports to create and maintain a rolling 3-6 month production schedule. Serve as the primary point of contact for order status, providing accurate dates based on the current production queue.
• Resource Allocation: Coordinate between the three leads to ensure the right personnel and materials are ready for each stage of the build and QC process.
• Shipping Coordination: Finalize the "order-to-shipment" loop by ensuring all technical documentation, quality sign-offs, and logistics details are complete before dispatch.
• Leadership: Contribute to company strategy and execution through participation in EOS L10 leadership meetings.

Qualifications

Experience/Education

Must have one or both of the following:

• Experience: 3–5 years in a fulfillment, operations, or manufacturing management role. Experience in a "high-mix, low-volume" manufacturing environment (like scientific instruments) is highly preferred.
• Education: Bachelor’s degree in a related field, such as Industrial Engineering, Supply Chain Management, Logistics, or Business Administration.

Skills

• Leadership: Proven track record of managing technical teams and fostering a collaborative environment.
• Systems Proficiency: Proven ability to build and manage production calendars. Experience using an MRP or Order Management Systems (OMS) to track progress and manage inventory is preferred.
• Interpersonal: Strong leadership, organizational, analytical, and problem-solving abilities. Excellent verbal and written communication skills.

Pay: $80,000 - $90,000 annual salary depending on relevant experience.

Benefits:

• Paid holidays and PTO
• Health Insurance
• Dental Insurance
• Vision insurance

Statement of non-discriminatory hiring:

easyXAFS LLC is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.