What are the responsibilities and job description for the IT Support Engineer - Helpdesk ServiceDesk (Work from home) position at EasyITGuys?
Are You Our Next Team Member?
Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!
About EasyITGuys
Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys, we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”
Learn more about us:
About Us | Client Ticket Surveys | Public Reviews
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The Opportunity
Position: IT Sales & Support Engineer / Consultant / Specialist
Location: 100% Remote (U.S. only)
Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST
Type: Full-Time, Hourly
What You’ll Do
- Provide technical support and IT consulting for business clients
- Solve IT challenges through troubleshooting and software solutions
- Balance support and sales—help clients while identifying their technology needs
- Work closely with businesses, building strong, long-term relationships
- Continue expanding your knowledge in a fast-paced, evolving IT environment
Who We’re Looking For
Industry Experience
✅ MSP/MSSP Experience: 3-5 years
✅ IT Support Experience: 3-5 years
✅ IT Sales Experience: 1-2 years
✅ Client Segment Experience: 3-5 years supporting businesses
✅ Remote/Hybrid Experience: 2-3 years
Core Technical Skills (1-3 Years Preferred)
Support & Systems (Highly Desirable)
- Microsoft Teams, Microsoft 365
- Repairshopr / Syncro
- Keeper Password Manager
- ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
- Monday.com
Devices & Infrastructure
- Fortinet Firewalls, Switches, APs
- SonicWALL Firewalls, Switches, APs
- Ubiquiti Routers, Switches, and APs
Additional Skills
- Typing speed: 40 WPM minimum, 60 WPM preferred
- AS/BS Degree preferred
- Certifications (CompTIA, Microsoft, Cisco, etc.) a plus
Required Skills & Experience
- Active Directory & Group Policy
- Windows OS, Microsoft Office, Windows Server, VPN Configuration
- Office 365 Administration
- Strong customer relationship & sales skills
- Ability to train and support non-technical users
- Excellent time management & prioritization
- Experience with onsite services & projects
Sales & Customer Success – Excellence is Our Standard
- Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
- Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition)
- Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.
What You Get – Be Part of Something Bigger
Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work.
Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
Future-Focused – 401K & Retirement Benefits to build financial security.
Professional Growth – Continuously level up your skills, knowledge, and expertise Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
Your Voice Matters – A small-business culture where your ideas make an impact.
- High-Energy, Fast-Paced Work – A team of go-getters who love what they do.
Ready to Join the Team?
Apply today and become a part of EasyITGuys!
Salary : $48,151 - $74,049