What are the responsibilities and job description for the Automotive Customer Service Representative / Accounting Clerk position at EasyCare Recruiting?
Customer Service Representative / Accounting Clerk
Our busy body shop is currently searching for an outgoing Customer Service
Representative to join our team! The CSR / Accounting Clerk is responsible for answering and providing excellent customer
service to our customer base.
Responsibilities:
- Deal directly with customers either by telephone,
electronically or face to face
- Greet and assist
customers and potential customers
- Work with a
variety of insurance providers
- Answer phones,
emails, and all inquiries
- Handle payments
and transactions
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle
inquiries and complaints
- Process orders, credits and requests
- Direct requests and unresolved issues to the designated
resource
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Performs other duties as assigned by supervisor
Requirements
Qualifications:
- Customer service
experience required
- Some accounting experience required
- Good communication
and people skills
- Strong computer
skills
- Bodyshop or
automotive knowledge preferred but not necessary
- Strong work ethic
and ability to work with a team
Benefits
- Compensation is based on experience and is competitive with the retail automotive industry.
- We offer excellent benefits.
Our company maintains a strong policy of equal
employment opportunity for all associates. We hire, train, promote and
compensate associates on the basis of personal and professional competence and
potential for advancement without regard for race, color, religion, sex,
national origin, age, marital status, disability or citizenship, as well as
other classifications protected by applicable federal, state or local laws.