What are the responsibilities and job description for the Office Manager position at Easy Signs?
The Office Manager oversees the Customer Happiness Team (CHT), and the Graphic Design Team (GDT). They will support these teams with day-to-day operations, be responsible for their team and ensure an efficient operation towards achieving business targets. The Manager will provide management to the team, adjust workloads, monitor issues and ensure KPIs and quality standards are met in order to meet the company’s goals. They can assist with projected resource planning.
Oversee team resource planning, recruitment, and training to achieve company objectives.
Develop, implement, and manage operating procedures and best practices.
Compiling reports
CHT / GDT Productivity measures
Production-Artwork Issues Report
Ensuring QA of team (e.g ticket reviews)
Labor management
Time and Attendance
Performance management
Scheduling / looking into resource requirements
Monitoring customer reviews for trends
Looking for process improvements where possible
5 years management experience in an e-commerce or similar environment (required).
Ideally you will hold a Bachelor of Business, Business Management, Business Administration or related field.
Knowledge of the Graphics and Printing Space would be desirable but not essential.
A history of commitment to your roles and workplaces.
Experience leading and developing a rapidly growing team.
Monday through Friday, 8:30AM - 5:00PM
40 Hours Per Week
Salary : $75,000