What are the responsibilities and job description for the Shift Lead position at Eastwing?
Company Description Wingstop is a fast-growing global restaurant brand known for its 12 signature sauces and distinctive flavor experience. Since opening its first restaurant in 1994 in Garland, Texas, the company has focused on “Serving the World Flavor” and has expanded to more than 3,000 locations worldwide. Wingstop emphasizes a unique workplace culture that mirrors its bold, fresh menu, including made-from-scratch items and crave-worthy wings. Team members can build careers in restaurants or in support roles, with growth opportunities across the organization. Wingstop promotes a momentum-driven, team-focused environment and encourages interested candidates to learn more at www.wingstop.com/careers.
Role Description The Shift Lead is a full-time, on-site role based in Warwick, RI, responsible for overseeing daily restaurant operations during assigned shifts. This role coordinates team member activities, ensures food quality and safety standards are met, and supports a high level of guest satisfaction. The Shift Lead monitors shift schedules, assigns tasks, and assists with training and coaching team members to maintain consistent service and productivity. Additional responsibilities include handling cash management procedures, resolving guest concerns, supporting opening and closing duties, and maintaining a clean, safe work environment. The Shift Lead partners with restaurant leadership to meet performance targets and uphold Wingstop’s brand standards.
Qualifications
Role Description The Shift Lead is a full-time, on-site role based in Warwick, RI, responsible for overseeing daily restaurant operations during assigned shifts. This role coordinates team member activities, ensures food quality and safety standards are met, and supports a high level of guest satisfaction. The Shift Lead monitors shift schedules, assigns tasks, and assists with training and coaching team members to maintain consistent service and productivity. Additional responsibilities include handling cash management procedures, resolving guest concerns, supporting opening and closing duties, and maintaining a clean, safe work environment. The Shift Lead partners with restaurant leadership to meet performance targets and uphold Wingstop’s brand standards.
Qualifications
- Experience in shift supervision or team leadership in a restaurant, retail, or hospitality environment, with the ability to guide and motivate team members.
- Strong customer service and communication skills, including the ability to interact professionally with guests and team members in a fast-paced setting.
- Basic knowledge of food safety, cleanliness, and operational procedures, with attention to detail in following policies and standards.
- Comfort with cash handling, point-of-sale (POS) systems, and basic math for managing transactions and shift reports.
- Ability to stand for extended periods, lift and carry items as needed, and work varied shifts including evenings, weekends, and holidays.
- Demonstrated reliability, time management, and problem-solving skills, with a focus on teamwork and accountability.
- Previous experience in quick-service or casual dining is preferred; high school diploma or equivalent is beneficial.
- Eligibility to work in the United States and willingness to comply with all company policies and safety guidelines.