What are the responsibilities and job description for the Experienced Veterinary Receptionist position at Eastside Veterinary Hospital?
Responsibilities:
- Schedules appointments
- Greets clients, checks in/out clients and processes payments
- Enters or updates client and pet information into computer system
- Answers telephone and responds to calls quickly, efficiently and in a professional manner using a multi-line telephone system
- Follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms
- Receives and addresses telephone, online and fax messages accurately and promptly
- Makes sure records and paperwork are prepared prior to opening each morning
- Pulls files for appointments and maintains filing as needed
- Retrieves messages throughout the day and responds to those in need of reply as needed
- Educates clients on products and services
- Maintains the appearance of reception area, lobby and lobby restrooms
- Maintains positive and compassionate communication with clients
- Maintains a positive and cooperative relationship with other employees
Position Requirements:
- Previous experience in a Veterinary office
- High school diploma or equivalent
- Experience in customer service
- Able to multi-task in a busy hospital environment
- Able to stay late when needed
Personal Requirements:
- Genuinely enjoys working with people and animals
- Remain professional, pleasant and efficient when handling clients on the telephone and in person, often while doing several things at one time
- Remain professional and positive when handling clients and patients who are stressed, ill, or in pain
- Display tact and diplomacy with staff members and clients
- Able to stay calm and efficient during a medical crisis
- Able to work effectively with and in the constant presence of other staff members and clients
- Flexible in attitude and work habits
- Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
- Has excellent client communication skills
- Able to lift and carry records, equipment, bags and/or cases of food weighing up to 30 pounds
- Able to lift and carry animals
- Able to sit for extended periods of time
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
- Veterinary Reception: 1 year (Required)
Work Location: In person
Salary : $15 - $17