What are the responsibilities and job description for the Front Desk Agent position at Eastside Sports Rehab?
About Us:
Eastside Sports Rehabilitation is a physical therapist owned and directed clinic. We offer full service physical therapy, occupational therapy and personal training. Our 50 minute appointments, in our state-of-the-art facility, allow us to take conscientious care of our patients. Our office is conveniently located just south of downtown Bellevue, right off the 405 freeway, adjacent to the Bellevue Club, in the Brookside Office Park.
As a Front Desk Administrator at Eastside Sports Rehab in Bellevue, WA, you are the very first and important point of contact for our patients and visitors. Your role is crucial in setting the tone for the entire patient experience and helping patients recover from injuries and illness. Your primary responsibilities include warmly welcoming patients, managing appointment schedules, handling incoming calls, and performing administrative tasks such as filing and data entry. You will be responsible for obtaining supplies, dealing with insurance companies, taking payment from patients, maintaining clinic order and cleanliness, answering non-routine correspondence and dealing with confidential patient information. Independent judgment and attention to detail is required to plan, prioritize and organize diversified workload.
About the position:
- Greeting patients and visitors and directing them as necessary.
- Scheduling, rescheduling, or canceling appointments as needed.
- Answering phone calls professionally and taking accurate messages.
- Managing administrative records, including patient files and confidential information.
- Coordinating and scheduling appointments to optimize patient care and clinic workflow.
- Verifying insurance details and assisting in billing processes.
- Acting as a liaison between patients, healthcare providers, and insurance companies.
- Managing patient records, including the secure storage and retrieval of confidential information.
- Overseeing patient check-in and check-out while ensuring a smooth flow in the clinic.
Qualifications
- Excellent communication skills, both written and verbal
- Excellent customer service skills.
- Proficiency in essential office software and telephone systems.
- Strong organizational skills and attention to detail.
- Previous experience in a healthcare or customer service setting is a plus.
- Your ability to manage multiple tasks efficiently while maintaining a friendly and professional demeanor is vital. As a Front Desk Administrator, you will use your skills to keep our office running smoothly, ensuring that both patients and staff have what they need for successful healthcare outcomes.
- Excellent organizational abilities.
- Prior experience in healthcare administration or a similar role.
- Strong competency with Microsoft Office software
- Familiarity with electronic health records and medical office software.
- Problem-solving skills and the ability to work under pressure.
- Be comfortable collecting and posting co-pays.
Benefits:
We offer competitive compensation with excellent benefits and a culture where every person's contribution is valued.
Your role as a Front Desk Agent not only helps in the functional aspects of our clinic but also greatly influences the patient experience. Your ability to juggle various responsibilities while maintaining a friendly, welcoming demeanor is crucial.
If you are dedicated, personable, detail-oriented, have a knack for organization, and enjoy making a real difference in a healthcare setting, we would be delighted for you to join our team at Eastside Sports Rehab in Bellevue, WA.
Please forward cover letter, detailed resume, including references, and salary expectations. All appropriate responses will be reviewed and answered in a timely manner.
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Bellevue, WA 98004 (Required)
Ability to Relocate:
- Bellevue, WA 98004: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20