What are the responsibilities and job description for the Office Manager position at Eastside Modern Dentistry?
Office Manager / Practice Administrator
Eastside Modern Dentistry — Issaquah, WA
About Us
Eastside Modern Dentistry is a growing, modern dental practice focused on exceptional patient experience, strong systems, accountability, and high-quality clinical care. We are building a high-performance office culture and are looking for a strong operational leader who wants to grow with the practice long term.
This is not a basic front desk position.
We are looking for someone who can take ownership of daily operations, lead the administrative team, improve systems, protect the schedule, and help drive practice growth while maintaining an excellent patient experience.
Position Overview
The Office Manager / Practice Administrator will oversee day-to-day front office operations and help lead the practice toward continued growth and operational excellence.
The ideal candidate is:
punctual, team player, proactive, highly organized, accountable, confident leading people, calm under pressure, metrics-driven, and solution-oriented.
Responsibilities
Leadership & Operations, Lead and support front office, Maintain accountability and professionalism throughout the office, Help create efficient systems and workflows, Conduct daily huddles and assist with team communication, Improve operational efficiency and patient flow, Support a positive, growth-oriented office culture, Scheduling & Production, Protect and optimize the doctor and hygiene schedules, Minimize cancellations and open chair time, Monitor schedule efficiency and daily production goals, Improve patient retention and reactivation, Patient Experience, Ensure exceptional patient communication and service, Help patients understand treatment and financial options, Resolve patient concerns professionally and efficiently, Support a high-end patient experience from first call through treatment completion, Financial & Administrative, Monitor collections and accounts receivable, Assist with insurance coordination and billing oversight, Track office KPIs and performance metrics, Help drive treatment acceptance and same-day opportunities
Qualifications
Previous dental office management, treatment coordination, or healthcare leadership experience preferred
Strong leadership and communication skills
Ability to multitask and stay organized in a fast-paced environment
Strong understanding of scheduling, collections, and patient communication
Experience with Eaglesoft preferred
Growth mindset and ownership mentality required
Compensation & Benefits
Competitive hourly pay based on experience
Performance-based bonus opportunities
4-5 day work week
If you are motivated, organized, patient-focused, and excited about helping build a strong long-term practice, we’d love to hear from you.
Our office combines advanced technology, modern systems, and a supportive work environment to create a positive experience for both patients and team members. We are looking for motivated individuals who take initiative, value teamwork, and want to grow with a high-performing practice long term.
Salary : $25 - $35