Customer Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
  
  
  

Location: HQ is in Bothell, WA

Pay Range: $23 - $26 per hour DOE

Are you experienced in scheduling, sales, or customer service? Do you thrive in a fast-paced, team-focused environment where every call counts? Eastside Exterminators is looking for a motivated Customer Service Representative to join our high-energy call center team! In this role, you’ll use your skills to help protect families from pests, all while upholding our core values: family focus, passion, commitment, and integrity.

Why Join Us?

• Be part of a company with over 50 years of experience protecting homes and families in the greater Seattle area.
• Make a difference every day by helping homeowners prevent rodent infestations.
• Enjoy a positive team culture, complete with robust benefits and ongoing training.
  
  
  

What You’ll Do:

Daily Start-of-Day Responsibilities

• Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items
• Monitor customer communication platforms, including Podium and the Customer Service email inbox, for urgent messages, cancellations, or service-related inquiries
• Prioritize and respond to customer text messages and emails following completion of initial daily system checks
  
  
  

Ongoing Responsibilities

• Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner
• Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations
• Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages
• Return and follow up on assigned customer voicemails
  
  
  

End-of-Day Responsibilities

• Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications
• Address urgent customer inquiries or service requests prior to the end of the workday
• Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate
• Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed
• Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status
  
  
  

What You Bring:

• Strong written and verbal communication skills
• High level of organizational and time-management ability
• Attention to detail and accuracy in customer account documentation
• Ability to manage multiple communication platforms simultaneously
• Professional judgment in prioritizing tasks and escalating issues appropriately
• Ability to work collaboratively within a team environment
  
  
  

What We Offer:

• Comprehensive Benefits Package: Medical, dental, vision, and life insurance.
• 401(k) with Company Match: Plan for your future with our retirement program.
• Paid Time Off: 80 hours per year accrued from day one, plus 8 paid holidays.
• Free Food & Drinks: Access to our in-office pantry and fridge stocked with snacks and beverages.
• Ongoing Training: Ongoing training supplied by the company.
• Supportive Team Environment: Access to an Employee Assistance Program to support your wellbeing.
  
  
  

Join Our Team! Apply today and take the next step in your career!