Digital Banking Analyst

EastRise Credit Union is hiring a Digital Banking Analyst to join the team that supports our digital banking services. This critical position focuses on the development, implementation, optimization and production support initiatives that enable and extend our digital platform. It collaborates with both internal member-facing and back-office department and technology vendors to ensure a best-in-class digital experience for EastRise members. 

Major Duties and Responsibilities: 

• Partner with decision makers, systems owners, and end users to understand business requirements and systems goals, and identify and resolve business systems issues. Partner with other IT teams to analyze new system enhancements and productivity tools. 
• Assist in the development of project plans and provide support to management in the tracking and reporting of various digital banking projects.
• Troubleshoot and resolve issues with applications and complete work requests to support the users. Monitor and support the platforms and processes to ensure optimal performance and usability. 
• Test and debug system enhancements and updates received from vendors to ensure proper utilization before implementation of the production system. Perform in-depth tests, including end-user reviews, for modified and new systems. 
• Create, maintain, and provide documentation on process and applications that are supported. Keep procedures current and recommend changes to management. Aid in establishing work procedures to meet production schedules. Assist with Disaster Recovery and Business Continuity planning and testing.
• Collaborate with cross-functional teams to promote digital banking initiatives, support successful completion of digital banking projects and increase customer adoption and engagement.
• Analyze customer data and usage patterns to identify opportunities for enhancing digital banking products and services.
• Interpret digital banking data, analyze results, and provide ongoing reports to stakeholders.
• Develop and maintain key performance indicators (KPIs) to measure the effectiveness of digital banking initiatives.
• Cross train with other team members for back-up purposes. Attend training as needed and required.
• Conduct market research on emerging digital banking trends, technologies, and competitors providing recommendations to continually enhance the user experience of EastRise’s digital banking platforms.

Knowledge and Skills:

• Three years to five years of similar or related experience, including preparatory experience.
• A college degree in a related field.
• Experience supporting, maintaining and extending large, complex, mission-critical software platforms in a production environment required; this experience with digital banking platforms, mobile applications, and online payment systems preferred.
• Previous experience in the financial service industry and familiarity with credit union regulations preferred.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Sound project management skills with the ability to prioritize tasks and meet deadlines
• Effective communication and interpersonal skills with the ability to work both independently and collaborate with cross-functional teams.

E.O.E.