What are the responsibilities and job description for the Customer Service Specialist position at Eastridge-Phelps Pharmacy?
ESSENTIAL DUTIES AND RESPONSIBILITIES
Be a friendly face to customers at cash register, prescription drop-off and drive thru. Receives new and refilled prescriptions from customers for filling.
Collects patient name and date of birth for all new prescriptions, as well as, gather all necessary patient information for new customers. Process cash register transactions for new/refilled prescriptions and over-the counter products.
Arranges customer consultations with the pharmacist, when requested. Obtains signatures from customers for all prescriptions picked up. Maintains work area in a satisfactory state of cleanliness.
Maintains “out front” area. (Keep shelves clean, remove outdates, ensure no empty spaces on shelves, stocks shelves and refrigerator, etc.)
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. COMPETENCIES
Analytical – Uses intuition and experience to complement data.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills – Demonstrates competent use of pharmacy software and equipment. Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication – Writes clearly and informatively; Able to read and interpret written information.
Teamwork – Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values.
Organizational Support – Follows policies and procedures; Supports affirmative action and respects diversity.
Planning/Organizing – Uses time efficiently. Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
Adaptability – Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time. Dependability – Follows instructions, responds to management direction.
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Retirement plan
Work Location: In person
Salary : $15 - $18