What are the responsibilities and job description for the Business Development Representative (*Auto Parts-Outside Sales) position at Easton Motors, Inc.?
The Business Development Representative builds the sales of the CarQuest company by building a rapport with the existing customer base, both commercial and retail, as well as finding new customers, both commercial and retail. He/she does this by continual follow-up, phone calls, personal visits, and cold calling new business potential customers. It requires excellent communication and the desire to grow the business as well as themselves. Providing excellent customer service is priority number one. You will partner with the store team to execute at a high level to achieve all sales targets and KPIs. This can be a fast-paced position where no two days are the same.
Job Requirements
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Partner with Store Manager to:
- Meet and exceed store sales targets & KPIs.
- Grow strategic customer segments year over year.
- Develop new and maintain current customer relationships to grow in strategic categories.
- Resolves all guest problems and concerns promptly.
- Promote customer retention programs throughout the year.
- Assist with staffing the stores where needed.
- Provide training to existing staff and new staff to foster consistency and growth.
- Manage time and day schedule each week for all stores for customer base.
- Manage accounts to ensure they are kept paid timely and visit with accounts who may be delinquent.
- Promote the stores and build promotions to build sales.
- Ensure dealer stock is maintained as an assistance to store manager.
- Back up leader for when store manager is out.
- Manage and complete all call backs, DC returns on daily basis.
- Drive company success by creating new and unique business ideas to grow CarQuest in the locations where they serve.
Other duties include:
- Interacting with customers via phone and in person to provide support and information on products and services.
- Processing orders for commercial and retail accounts.
- Opening/closing the store if the store is short-staffed.
- Heavy volume of telephone calls incoming and outbound.
- Other duties as assigned.
Education:
- High school diploma/GED
Experience:
- 5 years of previous customer service experience preferred
- 2-3 or more years automotive parts knowledge highly preferred
License(s)/Certification(s):
- ASE Certification is a plus
WHO WE ARE
Since 1974, CarQuest has helped thousands of shop owners succeed by being the backbone of the automotive aftermarket. For nearly 50 years we’ve made sure our local municipalities, schools, repair shops and walk-in customers get the right parts every time. Quality is in our blood and we take pride in what we do. If you’re looking to grow your knowledge base, have a desire for success and want to continue our legacy, then we want you on our team. Apply to the largest automotive aftermarket parts supplier in North America. Thinking Car Parts? – Think CarQuest!
WHAT WE GIVE YOU
- Great benefits package including PTO, 401k, medical, dental, and vision options, company paid life insurance 1 X annual salary, company paid STD, LTD (available to FT team members)
- Competitive pay
- Bonus program paid monthly
- Great work/life balance (some set schedules are available)
- Opportunity for growth within the company
BENEFIT SUMMARY
- Industry leading health, dental, and vision insurance
- Company sponsored life insurance
- Company paid short-term & long-term disability
- Structured vacation program
- Competitive 401K match
- Position specific bonus structure
- Flexible work schedules
EQUAL EMPLOYMENT OPPORTUNITY
We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to arrest or conviction records, race, religion, color, sex, ancestry, national origin, citizenship status, marital status, age, service in armed forces, sexual orientation, genetic testing results, honesty testing, disability, the use of lawful products during non-working hours, or any other protected status in accordance with the requirements of all federal, state and local laws.
DISCLAIMER
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the employer.