Office Assistant / Patient Coordinator - Home Health Care

We are seeking a compassionate, organized, and dependable Office Assistant / Patient Coordinator to support the daily operations of our home health care agency.

Job Summary

The Office Assistant / Patient Coordinator helps coordinate patient care, schedules field staff, manages patient records, handles intake calls, and supports communication between patients, caregivers, nurses, physicians, and office staff.

Responsibilities

• Answer calls and assist patients, families, caregivers, and healthcare providers.
• Coordinate and schedule visits for nurses, caregivers, and other field staff.
• Assist with new patient intake, referrals, and insurance information.
• Maintain accurate patient records in the EHR/EMR system.
• Follow up on physician orders, authorizations, signatures, and missing documentation.
• Communicate schedule changes, call-offs, and patient concerns to appropriate staff.
• Assist with basic medical data entry, insurance verification, and billing documentation.
• Maintain HIPAA compliance and patient confidentiality.
• Perform general office duties including filing, scanning, faxing, emailing, and data entry.
• Support office management with other administrative duties as needed.

Qualifications

• High School Diploma or GED required.
• Previous healthcare, home health, medical office, or administrative experience preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Comfortable using computers, Microsoft Office, and electronic medical records.
• Ability to multitask in a fast-paced environment.
• Knowledge of medical terminology, insurance, or billing is a plus.

Benefits

• Competitive pay
• Paid time off
• Paid holidays

Benefits:

• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training

Work Location: In person