What are the responsibilities and job description for the Customer Rebates Analyst position at Eastman?
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com .
Role Profile
The Customer Rebates Analyst is responsible for validating customer requests for credit, issuance of credit and reconciliation of aged credits on customer accounts. Strong analytical skills are needed to make decisions quickly and accurately. This role requires strong written and oral communication skills during interaction with business partnership and leadership, and with functional partners such as Accounts Payable, and Credit. The primary tool utilized in this role is SAP.
Responsibilities
Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.
Role Profile
The Customer Rebates Analyst is responsible for validating customer requests for credit, issuance of credit and reconciliation of aged credits on customer accounts. Strong analytical skills are needed to make decisions quickly and accurately. This role requires strong written and oral communication skills during interaction with business partnership and leadership, and with functional partners such as Accounts Payable, and Credit. The primary tool utilized in this role is SAP.
Responsibilities
- Analyze, recommend, and draft rebate terms and conditions to meet business, legal, and Sarbanes-Oxley requirements.
- Maintain in-depth knowledge of report back process and best practices; be a resource for company best practices and training for new hires.
- Be a business partner: learn and understand business strategies, key initiatives, products, and hierarchies; learn, anticipate, and meet business needs through proper prioritization.
- Analyze customer pricing and historical sales to validate customer credit requests.
- Efficient decision-making ability to approve or deny customer credit based on information at hand.
- Partner with Accounts Payable and Credit to ensure customer account remains in good standing.
- Proactively provide analytics, reports, and forecast of completion of credits to key stakeholders.
- Identify and remedy problems with prices in SAP.
- Bachelor’s degree from an accredited university
- Working knowledge of SAP a plus
- Accounting background a plus
- Excellent written and oral communication
- Organization, planning, and prioritization when deadlines concurrent
- Basic business acumen (basic accounting and mathematics, data analysis)
- Enthusiasm, adaptability, sense of ownership and responsibility
- Strong collaboration skills (internal and external)
- Ability to innovate creative solutions to problems
Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.