What are the responsibilities and job description for the Business eBanking Support Specialist position at Eastman Credit Union?
Summary:
This position is responsible for supporting business members and Member Service Representatives with Business Online Banking, Treasury Management, and all other business deposit products and services. The role includes educating business members on available solutions, identifying opportunities that align with their financial needs and goals, and providing assistance with troubleshooting and platform tools. By delivering knowledgeable support and guidance, this position plays a key role in strengthening relationships with business members and helping them achieve long-term growth and success.
Essential Duties and Responsibilities:
- Assist and support branch staff and business members with business related inquiries, issue resolution, online banking, treasury management services, deposit products, etc.
- Maintain thorough knowledge of all ECU products and services, as well as related guidelines and procedures, serving as a specialist in business deposit products.
- Analyze member needs and promote additional ECU products and services as appropriate.
- Collaborate with system vendors and internal departments to resolve issues related to business online/mobile banking, treasury management services, etc.
- Set up and maintain Business Online Banking, including updates, password resets, troubleshooting, administrator changes, and ongoing member support.
- Enroll business members E-Statements as requested.
- Assist businesses with setup, maintenance, and questions related to ACH, wires, Positive Pay, and Remote Deposit Capture.
- Identify opportunities and refer business members to ECU’s merchant services provider (Clover) as appropriate.
- Support business members with all account-related inquiries, including serving as a liaison for opening additional accounts as requested.
- Process increase requests for Remote Deposit Capture and ACH.
- Prepare and review reports as needed.
Required Experience
High school diploma or general education degree (GED); At least 2 years of face to face, customer service experience and/or related college education
