What are the responsibilities and job description for the Customer Service Representative - Martinsville position at Eastman Chemical Company?
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
The Role
The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and cross-functional partners. The CSR works in partnership with the field sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain, business and manufacturing.
We are only looking for candidates who live in the Martinsville, VA area and can work either of the following schedules:
- 8:00 am-5:00 pm Eastern
- 9:00 am-6:00 pm Eastern
Responsibilities
- Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts.
- Analysis of inventory and customer demand.
- Partner with Sales in support of customer needs.
- Manage customer records and report customer information.
- Build relationships with customers and internal partners.
- Foster teamwork.
- Back-up colleagues as needed.
- Travel on an infrequent basis in support of sales effort.
Qualifications
- Bachelor’s Degree in a related field is required – (business, supply chain, international business, sales, marketing, etc.).
- Excellent communication skills both oral and written required.
- Excellent computer skills; including strong proficiency in Excel and Word are required; SAP experience.
- Strong prioritization, planning and analytical skills required.
- Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others.
- Individual must have the ability to contribute independently and within a team environment.
- Relevant previous customer service, sales, supply chain or manufacturing experience.
- Relevant product knowledge.
- Coursework completed in chemistry, engineering, mathematics, information technology, operations management, supply chain management, advanced degree and APICS certification will be considered a plus.
What we offer
Benefits
Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.
- Base pay plus performance-based incentive opportunities that let you share in our success.
- Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
- A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
- Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.
- 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.
- Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.
- Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.
At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.
Benefits
Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.
- Base pay plus performance-based incentive opportunities that let you share in our success.
- Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
- A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
- Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.
- 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.
- Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.
- Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.
At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.
Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.
Nearest Major Market: Roanoke
Job Segment: Supply Chain, Supply Chain Manager, Customer Service Representative, Fulfillment, Operations, Customer Service
Benefits:
Vacation & Paid Time Off, 401K Plan, Health Insurance