What are the responsibilities and job description for the Emergency Room Front Desk Associate position at Eastex Emergency Room?
We are seeking a detail-oriented and customer-focused individual to join our team as a Registration Tech / Emergency Room Front Desk Associate. The successful candidate will be responsible for providing exceptional customer service, managing registration processes, and assisting with various administrative tasks.
Key Responsibilities:
1. Greet and assist visitors in a professional and courteous manner.
2. Register patients or clients by collecting necessary information accurately and efficiently.
3. Verify insurance coverage and collect co-payments or fees as required.
4. Checking in patients during urgent or emergency visits.
5. Answer phone calls, respond to inquiries, and direct calls to appropriate individuals.
6. Maintain cleanliness and organization of the front desk area.
7. Assist with administrative duties such as filing, data entry, and photocopying.
8. Handle incoming and outgoing mail and deliveries.
9. Follow established protocols and procedures for patient confidentiality, HIPAA compliance and EMTALA guidelines.
10. Collaborate with other staff members to ensure smooth operations and provide support as needed.
11. Scanning and uploading documents.
12. Medical Record Requests / Complete Affidavits and deposition questionnaire.
Work Schedule:
- PRN (As Needed): Minimum of two (2) 12-hour shifts per month, with the option to work up to three (3) shifts per week based on availability and facility needs flexibility for Night and Day shift.
- Full-time: Minimum of three (3) 12-hour shifts per week. Scheduling is assigned to ensure appropriate coverage and operational support. Candidates must have open availability and the flexibility to work different days and shifts as scheduled. Facility needs flexibility for Night and Day shift.
Pay: $13.00 - $18.00 per hour
Expected hours: 36.0 per week
Benefits:
- Flexible schedule
License/Certification:
- BLS Certification (Preferred)
Ability to Commute:
- Beaumont, TX 77708 (Required)
Work Location: In person
Salary : $13 - $18