Health Home Associate Director

Position Summary:

The Health Home Associate Director is responsible for managing employees and services for the Health Home Program.  This position manages program implementation, services and quality standards; employee performance and productivity; and stakeholder satisfaction. Ensures program activities meet organizational guidelines, funder requirements, program objectives and accreditation standards. 

This position fulfills the Health Home Director role per DMH Health Home guidelines.

Essential Functions:

• Provides oversight and manages the delivery of Health Home Program services. Regularly reviews and revises processes to ensure program objectives are met.  Ensures services meet quality and productivity standards, and ensures stakeholder satisfaction. 
• Reviews program reports to ensure consistency in the delivery of program services and ensure that Health Home Care Coordinators are collaborating effectively with the nursing team to meet program objectives. Ensures Health Home Care Coordinators are following program procedures in generating and reporting data to support individual and program objectives.
• Conducts ongoing observation of employee performance and provides effective training, coaching, feedback and performance evaluations. Ensures team members understand their roles and are held accountable for their objectives.  Ensures staff are compliant with trainings and required documentation.
• Manages the preparation and maintenance of Health Home Program reports and metrics. Tracks and trends data and performs follow up as needed.  Maintains program documentation and ensures compliance with organizational, funder and accreditation requirements. 
• Establishes effective working relationships with internal Health Home team as well as external stakeholders such as DMH, services coordinators and the public, including marketing Health Home services.
• Interviews, hires and oversees training/onboarding activities for new staff. Works with Human Resources to create a pipeline of qualified applicants.
• Leads or collaborates on internal team meetings, DMH collaboratives and other committees and ad hoc projects as assigned.
• Works as Health Home Care Coordinator as needed to ensure ratios and program service delivery.

Position Competencies:

• Knowledge of disabilities, medical care and behavioral supports. Participates in organizational and funder trainings, and external training opportunities for ongoing growth and development.
• Able to gather and interpret data to identify trends and make recommendations.
• Able to multitask and prioritize activities to ensure timelines are met.
• Establishes and maintains successful interpersonal relationships and works cooperatively in group situations. Able to develop professional relationships with a variety of internal and external stakeholders.
• Demonstrates effective leadership and management skills by clearly delegating responsibilities, providing regular performance feedback, building productive teams, developing employee skills and encouraging employee growth and development.
• Intermediate-level proficiency with Microsoft Office products, including Excel, and Electronic Health Record systems.

Qualifications:

• Must have bachelor’s degree in human services field (social work, psychology, counseling, etc.).
• Must have at least 2 years of supervisory experience in IDD, behavioral health or medical field.
• Must have at least 1 year of experience working with individuals with disabilities.
•  Must have experience using Microsoft Office suite and must have intermediate-level skill with Excel.
• Previous experience working with Electronic Health Record systems or other data systems preferred.

 Additional Requirements:

• This position typically works weekday, daytime hours. May work evenings and weekends as need.
• May travel to other locations for meetings. May have overnight travel.
• Must have current driver’s license and proof of insurance.
• Must complete and maintain all required trainings/certifications.
• Must maintain confidential information in accordance with HIPAA regulations.