Program Director - Behavioral Health

ESSENTIAL JOB RESPONSIBILITIES:

This is a leadership position. As such, the Program Director ensures the smooth operations and completion of work product of the office. Work to maintain a positive relationship and office environment for all. Coaching and leading the office through program changes. Relaying information timely from ESL corporate office and funders.

Tasks to further this effort include the following:

• Provides leadership and coordination for improving BH program efficiencies, effectiveness, and overall program quality.
• Coordinates/conducts in-service training for managers and staff on changes in laws/regulations and standards.
• Oversees quality and utilization monitoring activities and care coordination.
• Directs the day-to-day operations of the program and implements programmatic and administrative policies and procedures to attain program goals and objectives.
• Supervises the case managers, evaluates employee performance, and recommends human resources actions to the Vice President of Programs.
• Makes programmatic and administrative recommendations to the Vice President of Programs following the agency/program goals and objectives.
• Oversees the program productivity to meet established standards and ensure continuity of care in providing comprehensive services.
• Coordinates communication with other service components of the agency and outside agencies involved with agency clients.
• Provides leadership and coordination for improving BH program efficiencies, effectiveness, and overall program quality.
• Provide leadership to program staff through guidance and supervision; foster teambuilding
• Adheres to the agency's policies and procedures.
• Serves on agency committees, working groups, and other bodies as assigned.
• Adheres to the agency's code of ethics and complies with the state mental health code.
• Carry out ongoing requirements of contracted services
• Quality Control
• Maintenance of the Quality Assurance Plan
• Oversight of daily programmatic operations
• Oversight of interviewing, hiring, and training according to company standards
• Assist with billing procedures in concert with the Vice President of Finance
• Conduct routine staff meetings and disseminate directives/info effectively and timely
• Ensure necessary training and tools are provided for staff and training guidelines are followed according to agency standards.
• Ensures effective program budget management including oversight of funds receivable and expenditures.
• In this role, you will help us achieve our mission to change the way the world defines and views disabilities by making profound, positive differences in people’s lives every day.
• Willingness/ability to travel around south Louisiana required.

REQUIRED SKILLS:

PROVISION OF SERVICES:

• Knowledgeable of contractual requirements/deliverables and population specifics for all programs overseen
• Assures that Easterseals’ long-standing tradition of providing high-quality complex case management services is honored and actualized
• Develop and maintain working relationships with all program funders
• Oversight of daily programmatic operations
• Provide routine and meaningful supervision to all direct reports
• Participate in agency activities around HUD grant writing for new and renewal funding opportunities. Ability to utilize the federal grant writing platform known as e-Snaps.
• Assure that all documentation and reporting guidelines/expectations are met
• Serve as an integral part of the agency’s Quality Assurance process
• Assure the integrity of program treatment model(s) being utilized, where applicable
• Develop and oversee a system of clinical staffing for each program supervised
• Assure the accuracy of program treatment outcome data submitted
• Participate in benchmarking program outcomes against relevant national outcomes data about various service lines
• Assure that all clients and significant others as well as employees are treated with respect and dignity, and ensure that their rights are preserved
• Assess, as appropriate, client service provision in terms of performance criteria that reflect sound clinical practices
• Adopt/implement/oversee evidence-based clinical practices where possible
• Oversee program spending, participate in the budgetary process, assure proper calibration of spending based on available dollars, make recommendations to increase or decrease spending where needed

PROJECT MANAGEMENT:

• - Coordinates routine staff meetings with team members to keep informed, ensure open lines of communication, provide for collaboration time, and determine training needs and schedule
Performance Management
• - Work with team members in evaluating program effectiveness and compliance with state/contract requirements and program goals. Ensure employee evaluations are completed promptly and are a true representation of an employee’s performance.
• Planning – Establish effective objectives, and priorities, and implement plans; anticipate obstacles and consider alternatives
• Coordination – Able to multi-task in work to coordinate efforts with programs to ensure consistency and adequate follow-up
• Action Orientation – Ability to take initiative rather than passively accepting; take action and attempt to influence events to achieve goals
• Work Commitment – Willingly expend extra effort and time to get a job done; identify with organizational goals, exhibit excellent time management abilities
• Building Relationships – Able to establish rapport with Easterseals administrative and other program staff, as well as community partners to further the mission.
• Team Playing – Work cooperatively with staff and other Easterseals employees
• Mission Advocacy – Ability to identify with project and Easterseals objectives; adequately, constructively, and directly communicate these objectives to team members and participants. We make a life of purpose and independence possible for our participants through our commitment to quality support, innovative service offerings, and continuous organizational evolution.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• A Master’s degree in a human services-related field is highly preferred.
• Licensure in a human services discipline (e.g., LPC, LCSW, LAC, etc.) is preferred, though not mandatory.
• Must have a minimum of two (2) years of Supervisory experience in behavioral health.
• Programmatic experience with HUD-funded services for people experiencing homelessness is required.
• Experience with writing HUD grants and working within the federal grant-writing platform called e-Snaps, preferred, though optional.

PHYSICAL REQUIREMENTS - with or without reasonable accommodations:

• The employee is regularly required to operate a computer, file and retrieve written documents, communicate with others on the phone, and in person
• The employee is frequently required to walk, sit, use hands, and lift and/or move lightweight items
• Ability to move independently within the facility and community
• Must be able to drive within the area where programs exist to visit participants and funders in person.

WORKING CONDITIONS:

• Work is performed in a normal working office setting that is environmentally controlled. The noise level in the work environment is quiet to moderate.
• Work can also be performed in different centers and residential housing settings, where you would interact with the general public