In-Home Services Program Scheduler

PURPOSE: Responsible for coordinating and maintaining In Home Services program schedules, completing ANYWHERE approvals, maintaining program filing, and ensuring staff are scheduled for client medical appointments.

ESSENTIAL FUNCTIONS:

1. Reviews, understands and adheres to established policies and procedures.

2. Creates, maintains and monitors staff schedules.

3. Schedules client appointments /visits according to ISP and staff availability.

4. Contacts staff and clients regarding any day-to-day changes.

5. Contact staff when ANYWHERE is missing shifts.

6. Monitors the usage of service hours to achieve full billing capacity.

7. Maintains client confidentiality as required by County DD standards and in compliance with HIPAA regulations.

8. Provides high quality customer service to consumers, families, vendors, community partners and staff).

9. Maintains a clean and organized office.

10. Maintains an up-to-date on-line work calendar.

11.Process ANYWHERE approvals daily.

12.Provides timely communication with Coordinators and CSM regarding issues with schedules and the use of ANYWHERE.

13. Any other duties as assigned by Community Services Manager.

QUALIFICATIONS:

• High School Diploma or Equivalent.
• Prior scheduling experience preferred.
• Computer skills include, but are not limited to MS Office, MS Excel, and scheduling program.
• Reliable transportation.

SKILLS:

• Strong interpersonal skills
• Effective oral and written communication skills
• Ability to manage multiple tasks
• Team oriented
• Supportive team member

PHYSICAL REQUIREMENTS:

• Must be able to lift, carry push or pull a minimum of 50 pounds.
• Frequently requires sitting, standing, walking, bending, squatting, kneeling and reaching.
• Ability to use a keyboard and video display terminal to receive, retrieve and/or audit information and data on an hourly basis.

ACCESS TO PROTECECTED HEALTH INFORMATION: • E-mail, Protected Health Information (PHI) paper and Electronic PHI