IT Operations Support

Position: IT Operations Support

Position Location: Peoria Service Center, 507 E. Armstrong Ave., Peoria, IL 61603

Position Type: Part-Time, 10 hours per week

About Us

Easterseals Central Illinois empowers children with developmental delays, disabilities, and other special needs to reach their fullest potential. Every therapy session, classroom, and camp experience is supported by a secure and reliable technology infrastructure that keeps our teams connected and our services running smoothly.

We are looking for an Information Technology (IT) Operations Support team member to provide hands-on technical assistance and support related to computer systems, hardware, software, and day-to-day IT operations. This role supports device setup and provisioning, responds to help desk requests, assists employees with technical troubleshooting, and helps ensure our technology systems operate efficiently across our service locations. If you are customer service-focused, enjoy solving technical problems, and want your work to make a meaningful impact in the community, we invite you to apply.

See the Impact:

Compensation:

Compensation for this position falls within the range of $15-$17 per hour. The final offer will consider several individualized factors, including relevant experience, scope and responsibilities of the role, qualifications and credentials, talent availability and specialization, and organizational needs. This range is subject to change in the future. 

Position Objective: Information Technology (IT) Operations Support is responsible for providing end-user technical assistance and support related to computer systems, hardware, and/or software. The IT Operations Support will assist the IT department by supporting device provisioning, managing help desk tickets, and providing end-user training.

Job Functions

• Provide excellent customer service by responding to requests in a timely, polite, and professional manner.
• Respond to incident tickets in person or via remote access.
• Document and escalate incident tickets as necessary.
• Assist with processes for new hires.
• Perform physical installations of laptops, desktops, peripherals, and telecom devices.
• Assist with special projects and other duties as assigned.

Education/Experience Requirements

• High School Diploma or equivalent and enrollment in a two- or four-year degree program in a relevant field, preferred.
• At least one year of experience in IT customer service, preferably using a ticketing system.

Competency Requirements

• Proficiency in Microsoft Windows 10 and 11, Office 365, and software (word processing, data management, spreadsheets, and presentations).
• Proficiency in IT systems, including networking, security, browser troubleshooting, and hardware components.
• Ability to diagnose and resolve technical issues independently.
• Fast, accurate data entry and strong multitasking abilities.
• Strong verbal, written, and interpersonal communication skills.
• Excellent customer service skills with the flexibility to adapt to shifting priorities.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have visual ability sufficient to read and complete written correspondence, reports, etc., and computer screen information.
• Regular use of hands to grasp, handle, or feel. 
• Regular standing, walking, sitting, climbing, grabbing, bending, stooping, pushing, pulling and reaching.
• Ability to lift and/or carry up to 50 pounds.
• Ability to operate and repair routine maintenance equipment and to drive company-owned motor vehicles to all Easterseals centers and service sites within a 100-mile radius, as needed.

Work Environment

• Routinely works in office environments with little exposure to excessive noise, dust, temperature.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Easterseals Central Illinois is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Easterseals is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, call 309.686.1177.