What are the responsibilities and job description for the Customer Service Specialist position at Eastern Turf Maintenance?
Our Customer Service Specialists are responsible for providing excellent customer service by handling a variety of tasks, including answering questions, resolving issues, processing orders, and advising customers of beneficial services, and ensuring customer satisfaction. Serving as the first point of contact for customers, providing outstanding support and ensuring a positive experience.
Education:
- High school diploma or equivalent
Experience:
- 2 years' experience in a customer service role.
- Experience in a call center or customer-facing environment (preferred)
Skills:
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to resolve issues effectively
- Ability to handle high volumes of customer inquiries in a fast-paced environment
- Strong attention to detail and accuracy in data entry and record-keeping
- Proficiency in using customer service software, Microsoft Office Suite (Word, Excel, Outlook)
- Ability to manage difficult situations with patience and professionalism
- Ability to multitask, prioritize responsibilities, and remain detail-oriented in a fast-paced environment.
- Strong interpersonal skills and ability to work collaboratively with teams
- Positive attitude and a passion for customer service.
- A positive, energetic attitude and a team-oriented mindset.
General Responsibilities:
- Respond to customer inquiries via phone, email, and chat with professionalism, enthusiasm, and a focus on solutions.
- Schedule, modify, and confirm lawn care service appointments.
- Educate customers on our full range of lawn care programs and services, highlighting benefits that meet their specific needs.
- Assist in proactively upsell and cross-sell additional services, such as seasonal treatments, pest control, or aeration, to enhance customer satisfaction.
- Identify customer needs through active listening and recommend tailored lawn care solutions.
- Handle billing inquiries, process payments, and update customer accounts as needed.
- Resolve customer complaints or concerns promptly and escalate complex issues to the appropriate team member.
- Maintain accurate records of customer interactions, appointments, and upselling activities in the CRM system.
- Collaborate with sales, operations, and field teams to ensure seamless service delivery.
Hourly:$18.50-$20.00
Salary : $19 - $20