Special Events Staff

The Special Event Staff are responsible for assisting with the preparation, execution, and breakdown of events hosted at Mylan Park/Peak Health Aquatics Center. This position helps ensure events operate smoothly, facilities remain safe and presentable, and guests, participants, vendors, and spectators receive a positive experience. Special Event Staff may support special community events, sporting events, swim meets, tournaments, private rentals, and other facility activities as assigned.

This is a flexible, event-based position requiring a customer-focused attitude, reliability, teamwork, and the ability to adapt to the changing needs of each event.

Essential Duties and Responsibilities

Event Setup and Breakdown

• Assist with setting up and removing tables, chairs, signage, barriers, equipment, and other event materials.

• Prepare event spaces according to established layouts and event specifications.
• Assist with returning facilities and equipment to their proper condition following events.

• Maintain clean, organized, and presentable event spaces before, during, and after events.

Event Operations

• Support the day-to-day operations of sporting events, swim meets, tournaments, special events, and facility rentals.

• Assist with event check-in, registration, ticketing, admissions, crowd flow, and guest direction as assigned.
• Help monitor event areas and ensure guests follow facility rules, posted guidelines, and event procedures.
• Communicate event needs, concerns, and operational issues to the designated supervisor.

• Assist event organizers, vendors, officials, coaches, athletes, and participants as needed.

Guest Services

• Provide friendly, professional, and courteous customer service to guests and event participants.

• Answer general questions and direct guests to appropriate locations, amenities, and event areas.
• Help resolve routine guest concerns and promptly refer complaints or escalated issues to a supervisor.

• Represent Mylan Park, Peak Health Aquatics, and Eastern Sports Management in a positive and professional manner.

Facility Safety and Cleanliness

• Help maintain safe and orderly conditions throughout event spaces, spectator areas, and other assigned locations.

• Identify and promptly report spills, damaged equipment, safety hazards, and facility concerns.
• Follow established emergency procedures and promptly notify a supervisor of incidents or emergencies.
• Assist with general cleaning and upkeep of event areas throughout the shift.

• Follow all facility policies, safety requirements, and applicable procedures.

Teamwork and Communication

• Work collaboratively with facility leadership, event coordinators, operations staff, and other event personnel.

• Attend required event briefings and follow instructions provided by the event supervisor.
• Arrive on time, be prepared to work assigned shifts, and communicate scheduling conflicts as early as possible.

• Perform other duties as assigned to support successful facility and event operations.

Qualifications

• Previous experience in customer service, event operations, recreation, athletics, or hospitality is preferred but not required.

• Strong communication and interpersonal skills.
• Ability to work effectively in a team-oriented, fast-paced environment.
• Dependable, punctual, professional, and attentive to detail.
• Ability to follow instructions, prioritize tasks, and respond appropriately to changing event needs.

• Willingness to work evenings, weekends, holidays, and varying schedules based on event demands.

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to lift, carry, push, or pull event equipment and supplies as needed, with or without reasonable accommodation.
• Ability to bend, reach, and perform physical tasks associated with event setup and breakdown.

• Ability to work indoors and outdoors, depending on event assignments and weather conditions.

Work Schedule

This position offers a flexible, part-time schedule based on the facility's event calendar and operational needs. Shifts may include weekdays, evenings, weekends, and holidays. Hours may vary depending on the size, duration, and type of event.

• Provide courteous and friendly guest service to all guests

• Assist with crowd management and flow throughout the facility
• Ensure guests remain in designated spectator areas
• Sell/scan tickets for guests entering the facility
• Respond to and report all incidents, accidents, injuries, and altercations to the Manager on Duty
• Address guest concerns and complaints and/or direct to Manager on Duty
• Complete incident and accident reports and submit to proper manager (Manager on Duty/Human Resources)
• Maintain confidentiality with guest and employee information

• Perform other duties and responsibilities as needed, required, or assigned by the Tournament Department Leadership and/or the General Manager

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  Must have excellent communication skills, both verbal and written
• Must be extremely professional in appearance, demeanor, and communication
• Must be detail-oriented and have outstanding organizational skills
• Must be able to handle high volume, difficult and stressful situations
• Able to multi-task and prioritize
• Must be able to work well in a group setting
• Must be able to work irregular shifts to include nights, weekends, and holidays as needed