What are the responsibilities and job description for the Front Desk Agent position at Eastern Sports Management?
The Front Desk Staff is the first point of contact for guests. The Front Desk Staff is expected to provide excellent guest service. The Front Desk Staff needs to be prepared to answer a variety of guest questions regarding services and/or activities available at the property (e.g. membership prices/plans, available leagues and rates, events, and other services or activities available at the property). The Front Desk Staff also provides tours of the property and enforces the property’s rules and policies. The Front Desk Staff reports directly to the Membership Director, Business Development Director, or Assistant General Manager depending on the property’s organizational structure.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet guests and provide information about services and activities at the property
- Provide courteous and friendly service to all guests
- Resolve guest complaints with or without the assistance of supervisory personnel
- Complete registration process for services/activities offered at the property
- Process payments in accordance with property standard procedures
- Maintain a cash drawer in accordance with property standard procedures
- Complete shift reports in accordance with property standard procedures
- Complete and file applicable waivers for participation in activities
- Operate front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)
- Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager
