What are the responsibilities and job description for the Customer Service Representative - Part Time position at Eastern Propane?
Customer Service Representative
Rochester, NH - Part Time
About our energy
Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.
Why choose Eastern?
- Employee & family fuel discounts for your home
- State of the art Training Center
- Prorated paid time off
- Veteran’s Day paid holiday for active military and veterans
- Opportunity for growth
- Complimentary coffee, snacks, and Thanksgiving turkey
- Pet insurance
About this opportunity
This position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. Shifts vary depending on department needs. Part time opportunity, Monday-Friday: 9:00am-2:00PM.
What your role will look like
- Accurately and appropriately manage, respond to, and resolve customer questions, concerns and inquiries
- Provide customer with requested information by using application software, or other appropriate means and assist customer to achieve total satisfaction
- Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information
- Demonstrate ability to accurately and successfully use Eastern’s application software system
- Regular attendance and punctuality adherence to a schedule that meets the needs of the department which increases on a seasonal basis
- Be receptive to and competently use new technologies
- Other duties as assigned
What you’ll bring to this role
- Experience: 2-3 years of telephone Call Center Environment Experience
- Education: High school graduate minimum
- Highly organized with strong problem-solving skills
- Utilize excellent verbal and written communication skills
- Demonstrated ability to read and write English and perform basic math skills
- Demonstrated ability to multi-task
- Reliability and exceptional customer service skills
Apply now to heat up your career at Eastern!