Transitional Care Coordinator (CMA/RMA required)

Summary

This position is responsible for performing duties related to patient transitional care management (TCM).

In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA.

Minimum Qualifications

• Minimum completion from an accredited program for medical assistants i.e., Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA.), and
• Responsible for maintaining continuing education credits and renewal of certification prior to expiration.
• CPR and First Aid Certified
• Passage of a criminal background check.
• Understand and practice the ethics of confidentiality, requirements of Health Insurance Portability and Accountability Act (HIPAA).
• Valid driver’s license and reliable transportation

Knowledge, Skills, and Abilities

• Computer skills using Microsoft (MS) Excel and SharePoint, MS Word, MS Outlook, MS Teams, Acumen, and various data management platforms used by partners of Eastern Nephrology Associates.
• Ability to function well while involved in multiple task assignments.
• Ability to understand and follow oral and writer instructions.
• Ability to meet set deadlines.
• Possess a willingness to accept orders and perform repetitive tasks.
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills required.

Supervisory Responsibilities: None

Essential Functions

Essential Functions: All essential functions listed below are expected to be performed on-site. ENA has determined that these duties cannot be effectively or securely executed in a remote environment without compromising patient care, data privacy, or operational standards.

• Continuous monitoring of various informational sources (i.e., Health Information Exchange (HIE), hospital systems, etc.) to identify patient activity relating to discharge from an inpatient setting. 30%
• Provide interactive contact within two business days of discharge from an inpatient setting to perform required components of the TCM outreach. 30%
• Provide coordination of patient appointments for TCM face to face services, hospital follow-up, etc. 10%
• Continuous monitoring of various informational sources to identify patient activity relating to recurrent emergency room use and repeat hospitalizations. 10%
• Provide patient care services in the clinic as assigned. 10%
• Other duties as assigned 10%

Physical Demands

• Hearing, color vision, depth perception, field of vision, balancing, handling, and talking.
• Extended periods in a stationary position.
• Repetitive motion such as entering data into computer-based programs.
• Position self with full range of body motion, manual dexterity, and eye-hand coordination.
• Lift or move up to 10 pounds. Employee is expected to use appropriate ergonomics and tools such as hand carts for heavier loads.

Work Environment

Work is normally performed in a typical interior office environment. The noise level is usually moderate. Some office environments have stairs.

The work schedule is Monday-Friday, 8:00 am to 5:00 pm with a one-hour lunch. Some after-hours work may be necessary to achieve the goals of the organization. Travel to other sites of Eastern Nephrology Associates may be required.

This position is designated as an on-site, patient-facing role. In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA.

To request a reasonable accommodation for any part of the application or hiring process, please see our Accessibility Statement or contact Human Resources at hr@easternnephrology.com or 252-864-2049.