What are the responsibilities and job description for the Assistant Director, Admissions Processing position at Eastern Michigan University?
Employee Classification: AP - Administrative Professional
Pay Grade: AP 05
Division: Enrollment Management
Subdivision: Adm Internal Oper
Department: Enrollment Management
Campus Location: Main Campus
General Summary
Manage and supervise all aspects of the Admissions application process for all undergraduate, graduate, non-degree, and online application workflows, leveraging technology and staff to streamline processes, improve efficiency, and ensure high-quality outcomes. Represent the Office of Admissions on various committees to advocate for and align with institutional priorities.
Principal Duties and Responsibilities
- Supervise the day-to-day operational activities related to the processing of undergraduate and graduate admission applications.
- Coordinate and manage application tracking, decision making and problem resolution between academic departments, divisional offices, and the Office of Admissions.
- Oversee the review of applications for all applicants, ensuring compliance with admissions criteria and institutional standards.
- Work closely with the Admissions IT Team, International Admissions and CRM team to ensure accuracy regarding application materials.
- Assist the processing staff with reviews.
- Utilize advanced technology and analytics tools to streamline processes, track key performance metrics, and identify areas for improvement in application processing.
- Update and maintain processing procedural manuals and training materials.
- Oversee quality assurance for all workflows, implementing regular audits and processing reviews to maintain data integrity and operational excellence.
- Provide leadership for problem resolution and customer service regarding student concerns, residency issues, application processing, and other issues that may affect a student's application for admission.
- Interview, hire, train, evaluate and schedule work for full-time processing staff, transfer support staff, and temporary staff as needed.
- Assist in training and updating skills with all staff who deal with application review.
- Represent the Office of Admissions on committees, task forces, and special initiatives as assigned.
- Assist with major recruiting activities and special projects as assigned.
- Adhere to any and all NCAA, Mid-American Conference and Eastern Michigan University policies, rules, regulations, and operational procedures.
- Perform related departmental duties as assigned.
Minimum Qualifications:
Knowledge and skills in organization, analysis, problem-solving and planning, typically acquired through a bachelor's degree are required.
Demonstrated experience in utilizing technology and CRM systems to improve workflow efficiencies is required.
Experience demonstrating management, leadership, and systems development/maintenance is required.
Five years of experience in an automated on-line high volume processing area is required.
Proven customer service ability is required.
Excellent supervisory, communication skills and interpersonal skills are required.
Preferred Qualifications:
Knowledge of the University's Red Flags Rule and Identify Theft Prevention Policy and Procedure.
Supervisory experience in an automated on-line high volume processing area is preferred.
Experience in a higher education setting (preferably admissions) is highly preferred.
Familiarity with EMU admissions policies, procedures and application processing for undergraduate and graduate admission decisions is highly preferred.
Appointment Percentage:
100%
